I agree, and said as much to the guy chasing it up with me. If somethings that important, just merely emailing and forgetting something is not sufficient
Unfortunately, if you value somebodies business you have to go the long and technical route to proving that, rather than just coming out with such a statement Heck, theres no way I'd ever rely on anything I'd set up for garunteed delivery :) -----Original Message----- From: Chris Scharff [mailto:[EMAIL PROTECTED]] Sent: 30 May 2002 15:06 To: Exchange Discussions Subject: RE: Troubleshooting Failed Delivery There is no guaranteed QoS with e-mail. If the client really wanted to make sure the message was received, the proper procedure is to follow up by telephone, fax or yak. > -----Original Message----- > From: Niki Blowfield [mailto:[EMAIL PROTECTED]] > Sent: Thursday, May 30, 2002 5:39 AM > To: Exchange Discussions > Subject: Troubleshooting Failed Delivery > > > Dear All, > > Looking for a bit of advice here if poss please > > One of our clients sent an email to one of our surveyors > regarding something that's apparently very important. > > Surveyor never received the email. Client claims he received > a delivery notification > > A common problem for us is for people sending us emails to > spell our domain wrong. The most common mispelt domain > exists, and seems to just catch > [EMAIL PROTECTED] as we never get NDR's > when people send our emails there > > I logged on as this surveyor, checked his email for the date > and time the email was sent, nothing for that day. Checked > deleted items, and recovered deleted items, nothing. > > So I checked the IMC Archive In folder, opened all emails > within a couple of hours of the time the email was supposedly > sent and a delivery received, nothing > > Now we don't want to upset the client, as they are our > client, and we need the work they provide us, but they are > getting a little contractural over this email > > Without being negative to them, I need to know exactly what > is needed for me to track this email down. The message body > was forwarded to me, but all this shows is that the email was > sent to "Our Surveyor" i.e. the name in the contacts list > > I'm thinking I need them to forward me the message directly > from their sent items, as well if possible, as the notification report > > Any thoughts? > > Thanks... _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
