This is from Symantec document:2002090916040948
Solution: Symantec AV only protects the file system on an Exchange server and not Exchange server itself. The protection of the Exchange server is the role of a product like Symantec AntiVirus/Filtering for Microsoft Exchange (SAVFMSE). Certain folders must be excluded from scanning by Symantec AV. If Symantec AV scans the Exchange structure or the SAVFMSE temp folder, it can cause false positive virus detections, unexpected behavior on the Exchange server, or damage to the Exchange databases. This is true of all antivirus programs running on Exchange servers. For more information, see the Microsoft Knowledge Base article XGEN: Recommendations for Troubleshooting an Exchange Computer with Antivirus Software Installed - ID Q245822. To access the Microsoft Knowledge Base, connect to http://search.support.microsoft.com/kb/c.asp and search for the specific article ID number. NOTE: The location of these documents is subject to change without notice. Symantec provides these links as a convenience only. The inclusion of such links does not imply that Symantec endorses, recommends, or accepts any responsibility for the content of such sites. For more information, see the Symantec Legal Notice. The details in the following sections cover the folders that can be safely scanned or need to be excluded when Symantec AV or other Symantec products are installed. File system antivirus software can safely scan the following folders: Exchsrvr\Address Exchsrvr\Bin Exchsrvr\Conndata Exchsrvr\Exchweb Exchsrvr\Res Exchsrvr\Schema Folders to exclude when using file system antivirus software: Exchange 5.5 Exchange databases (default location: Exchsrvr\Mdbdata) Exchange MTA files (default location: Exchsrvr\Mtadata) Exchange temporary files - tmp.edb NOTE: This file may be in more than one location. Additional log files (default location/name: Exchsrvr\server_name.log) NOTE: This file is not always found on Exchange 5.5. Site Replication Service (SRS) files (default location: Exchsrvr\Srsdata) NOTE: This file is not always found on Exchange 5.5. Inbox for Internet Mail Connector (default location: Exchsrvr\IMCDATA\IN) - MSE 5.5 Internet Information Service (IIS) system files (<drive>:\Winnt\System32\Inetsrv) Exchange 2000 The Installable File System (IFS) (default location: drive M) Exchange databases (default location: Exchsrvr\Mdbdata) Exchange MTA files (default location: Exchsrvr\Mtadata) Exchange temporary files: tmp.edb NOTE: This file may be in more than one location. Additional log files (default location: Exchsrvr\server_name .log) Virtual server folder (default location: Exchsrvr\Mailroot) Site Replication Service (SRS) files (default location: Exchsrvr\Srsdata) Internet Information Service (IIS) system files (<drive>:\Winnt\System32\Inetsrv) Exclude the Temp folders when the following Symantec programs are installed Norton AntiVirus 2.x for Microsoft Exchange <drive>:\Program Files\NAVMSE\Temp Symantec AntiVirus/Filtering 3.0 for Microsoft Exchange <drive>:\Program Files\Symantec\SAVFMSE\Temp NOTE: The exclusion of the above Temp folders is critical to the operation of the products. Each uses the temp folder as a processing folder. Todd Boynton [EMAIL PROTECTED] Phone: (207)561-3549 IP Phone: 13549 ============================================ == Communications Specialist == UNET Technology Services, Network Operations == Maine School and Library Network == University of Maine System ============================================ -----Original Message----- From: Gonzalez, Alex [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 18, 2002 2:40 PM To: Exchange Discussions Subject: RE: Disappearing Calendar Appointments I have been away for awhile today but yes we do have NAV CE installed. How did you fix it if that was it. Thank you, Alex Gonzalez Senior Systems Administrator Handleman Company [EMAIL PROTECTED] (248) 362-4400 Ext. 4914 -----Original Message----- From: Boynton, Todd [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 18, 2002 2:30 PM To: Exchange Discussions I was some surprised when I pasted it. Sorry it was so long Todd Boynton [EMAIL PROTECTED] ============================================ == Communications Specialist == UNET Technology Services, Network Operations == Maine School and Library Network == University of Maine System ============================================ -----Original Message----- From: Andy David [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 18, 2002 1:53 PM To: Exchange Discussions Subject: Re: Disappearing Calendar Appointments Those arent links, thats the whole pig. ----- Original Message ----- From: "Boynton, Todd" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Wednesday, December 18, 2002 1:51 PM Subject: RE: Disappearing Calendar Appointments Here's a couple links describing this issue. http://service1.symantec.com/SUPPORT/ent-security.nsf/9d94c8571a91ba4788 256b f3007f62b5/8b773850a36516fe88256c2f007e436d?OpenDocument&prev=http://sea rch. symantec.com/custom/us/techsupp/enterprise/kb/query.html?*col=kb%20us*st =1*n h=10*pcode=*qp=url:/ent-security.nsf/9d94c8571a91ba4788256bf3007f62b5,,, *qt= %2Bexchange%20%2B2000*miniver=sav_8_ce*sone=sav_8_ce_tasks.html*stg=*pro d=Sy mantec%20AntiVirus*ver=8.0%20Corporate%20Edition*base=http://www.symante c.co m/techsupp/enterprise/products/sav/sav_8_ce/*next=*boolean=and&sone=sav_ 8_ce _tasks.html&stg=&prod=Symantec%20AntiVirus&ver=8.0%20Corporate%20Edition &bas e=http://www.symantec.com/techsupp/enterprise/products/sav/sav_8_ce/&nex t=&s rc=ent&pcode=&dtype=corp&svy= http://support.microsoft.com/default.aspx?scid=kb;en-us;301234 Todd Boynton [EMAIL PROTECTED] ============================================ == Communications Specialist == UNET Technology Services, Network Operations == Maine School and Library Network == University of Maine System ============================================ -----Original Message----- From: Neil Hobson [mailto:[EMAIL PROTECTED]] Sent: Wednesday, December 18, 2002 10:57 AM To: Exchange Discussions Subject: RE: Disappearing Calendar Appointments Indeed. I believe that things like things can be caused by scanning the M: drive (there's a tech article from MS somewhere). Neil -----Original Message----- From: Boynton, Todd [mailto:[EMAIL PROTECTED]] Posted At: 18 December 2002 15:30 Posted To: Swynk Exchange List Conversation: Disappearing Calendar Appointments Subject: RE: Disappearing Calendar Appointments Do you have Norton Antivirus installed? I had this very same problem when I had NAV installed. Todd Boynton [EMAIL PROTECTED] ============================================ == Communications Specialist == UNET Technology Services, Network Operations == Maine School and Library Network == University of Maine System ============================================ -----Original Message----- From: Gonzalez, Alex [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 17, 2002 8:02 AM To: Exchange Discussions Subject: Disappearing Calendar Appointments This is going to sound crazy but I have a user that is claiming that a couple of her appointments are disappearing off her calendar. She swears she isn't doing anything. Has anyone ever heard of appointments legitimately disappearing from the system? We are running O2002 and EX2000 SP3. Thank you, Alex Gonzalez Senior Systems Administrator Handleman Company [EMAIL PROTECTED] (248) 362-4400 Ext. 4914 _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual to whom it is addressed. Any view or opinions presented are solely those of the author and do not necessarily represent those of Silversands. 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