Call forwarding (more or less.. Ok.. Less)

On 1/7/03 11:48, "Dupler, Craig" <[EMAIL PROTECTED]> wrote:



I don't think that the telephone analogy will explain multiple relay 
hosts/delivery path options nor MX records. 

-----Original Message----- 
From: Chris Jordan [mailto:[EMAIL PROTECTED]] 
Sent: Tuesday, January 07, 2003 3:24 AM 
To: Exchange Discussions 
Subject: RE: "How do I explain NDRs" Question 


Telephone analogy again..... 

Once the phone connection is complete, then you might still talk English at 
one end, and try to talk to someone who only understands Russian at the 
other end. 

This type of "fully connected but of no use at all" can be used to explain 
the problems with the different layers in the network model, or the 
difference between SMTP and X.400 when sending e-mail. 

Cheers, Chris 


-----Original Message----- 
From: Ed Crowley [mailto:[EMAIL PROTECTED]] 
Sent: 07 January 2003 04:48 
To: Exchange Discussions 
Subject: RE: "How do I explain NDRs" Question 


I've seen some that talk into the receiver and listen to the 
transmitter. 

Ed Crowley MCSE+I MVP 
Technical Consultant 
hp Services 
"There are seldom good technological solutions to behavioral problems." 


-----Original Message----- 
From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED]] On Behalf Of Andrey Fyodorov 
Sent: Monday, January 06, 2003 1:40 PM 
To: Exchange Discussions 
Subject: RE: "How do I explain NDRs" Question 


I have seen some non-technical types that like to send telephones flying 
across the office and smashing into the wall. 


-----Original Message----- 
From: Akerlund, Scott [mailto:[EMAIL PROTECTED]] 
Sent: Monday, January 06, 2003 1:29 PM 
To: Exchange Discussions 
Subject: RE: "How do I explain NDRs" Question 


A nickels worth from the peanut gallery. 

I have found that a phone number analogy works quite well with the 
Non-Technical.  They can associate with a wrong number, and number not 
in service, and circuit overloads (all phones lines busy), it's a 
picture they understand quite well.  Plus it is very easy to draw the 
picture using non-technical terms. 

Best of luck 
Scott 
We may be in an E-Mail world, but phonology seems to be an instinctive 
trait in humans yet. 

-----Original Message----- 
From: Dupler, Craig [mailto:[EMAIL PROTECTED]] 
Sent: Monday, January 06, 2003 9:45 AM 
To: Exchange Discussions 
Subject: "How do I explain NDRs" Question 

I did a delete of the thread and then thought that perhaps the data 
should be expanded. 

But, note that the comments including Daniel's were right on. 


Explaining how mail delivery works to non-experts is not easy.  It 
involves explaining address resolution both within NT domains and in the 
DNS world. It also involves explaining the role of relay hosts and any 
address rewriting that is going on.  For most people, words are not 
going to cut it. 

Years ago our Exchange team faced the same problem and developed a 
system of very simple charts that show a check list of each system or 
handshake that has to occur, and then a separate chart explaining 
exactly how each one works, packet by packet.  They called these happy 
charts.  Now admittedly, even these are not telling the truth, in that 
the role of caches in the switches and routers is left out, and it is 
assumed that things like DNS resolution actually hit the DNS servers 
every time, but that's a level of complexity (or honesty) that is not 
really necessary to get your points across.  I think you would do well 
to draw your happy charts.  They will make explaining the shorthand a 
lot easier. 

My hesitation in mentioning this stems from the fact that it is in the 
archives maybe a dozen times, but periodic repetition is not a bad thing 
I guess. 


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