YOU GUYS RULE! That was EXACTLY the problem. DumpsterAlwaysOn did it! We found them. Now if I can only figure out why the heck they were deleted. Evidently NOT weekly my mailbox scan since it happened the day before.
Thanks again! John Orban System Administrator The Country School www.countryschool.org -----Original Message----- From: Roger Seielstad [mailto:[EMAIL PROTECTED]] Sent: Monday, January 13, 2003 7:59 AM To: Exchange Discussions Subject: RE: Missing emails Look in TechNet for "dumpsteralwayson" and implement that registry change on your machine, then log into his mailbox and recover deleted items from his Inbox (not the deleted items folder). ------------------------------------------------------ Roger D. Seielstad - MCSE Sr. Systems Administrator Inovis - Formerly Harbinger and Extricity Atlanta, GA > -----Original Message----- > From: John Orban [mailto:[EMAIL PROTECTED]] > Sent: Sunday, January 12, 2003 1:24 AM > To: Exchange Discussions > Subject: Missing emails > > > I have a user who tells me that he has lost some important emails. He > says they were in his inbox just after Christmas and are not there > now. He has Outlook 2002 on his desktop and we are running Exchange > 5.5 - SP4. > > 1.) We looked at "Recover Deleted Items" (I keep deleted items for > 30 days.) Nothing there - so it is obvious he didn't delete them. > 2.) We did a search of all his mail folders and could turn up only > an email that he forwarded to another individual within the > school. The > original was not found in the same search. > 3.) We searched his computer for archive files (and found two). We > examined the archives but the files were not there. > 4.) We searched his computer for all .pst files but other than the > archive files there were none. > 5.) I asked him about his home computer possibly pulling the email > messages down from the Exchange server without keeping a copy on the > server, but he had recently bought a new computer and had not had a > chance to set up the email client. > 6.) He does use Mail2Web to get email when he's out of the office, > but M2W doesn't appear to download mail from a server, it > just looks at > it. However, if you delete it in M2W it will delete it from > the server. > 7.) We looked at all the quarantine folders (we use iHateSpam), but > there was nothing there. > 8.) I sent him the help file that Outlook has concerning filtering > messages. I though maybe, by accident, he turned on a filter that > filtered out these messages somehow - although his mailbox is pretty > full. > > He SWEARS he didn't delete it and due to the nature of the email I'm > pretty sure that he didn't. > > When I posted this to an NT/W2K group I did get a response > from someone > who said they had a similar problem when using Outlook rules to filter > spam. Evidently existing emails would just disappear. > > The only other thing I can think of is that I do a weekly mailbox scan > of the Exchange Server running McAfee GroupShield 5.0. Prior to this I > had GroupShield delete any questionable email (now, I quarantine it > for exactly this situation). Obviously the email had not been deleted > before. Perhaps when a new DAT file was downloaded it could then have > figured this email was virus infected and deleted it?? > > I do have backup tapes of the Exchange database but to try > and find them > would require building a new Exchange server, restoring the database, > etc. > > Anyone have any ideas where else these files could be? > > Thanks, > > John Orban > System Administrator > The Country School > > --- > [This E-mail scanned for viruses by friend.ly.net.] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
