My story Hum I had a similar experience with Compaq on my file server last. I had a failed memory chip - they sent me two chips which were different them the originals. They sent those and when I called to ask about why I got them - the tech told me because the ones I needed were backordered and if I put them in my Compaq warranty would not cover them. In addition, because I use a non-approved Compaq internal backup device (which they now approve) they had me take it out. That is why I only purchase Dell servers now.
I have come to realize that Compaq usually delivers good service (and charge a 25% premium over other vendors) because it only provides service to a very limited number of approved products. They also assume that all third party products conflict with their product. Because of this Compaq is losing market-share and being absorbed by HP. ellery july Technical Lead Northwest Area Foundation 332 Minnesota e-1201 St. Paul, MN 55101 email - [EMAIL PROTECTED] phone - 651-225-3895 fax - 651-225-7695 -----Original Message----- From: Mike Powell [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 10:31 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware My experience with 2 failed RAID drives on our Dell servers: Call tech support. 10 minutes on hold, get technician. Explain hard drive self-test notices filling up log. Tech asked how many. I said that I stopped counting at 100. He said they'd get me a new drive ASAP. In both cases, I had a drive in my hand FOUR HOURS LATER, even though we are two hours away from Seattle. Not FedEx overnight, four hours same day, courier didn't arrive until 7:30, but got there in time for same-day replacement. I imagine service better than that. Mike -----Original Message----- From: Clayton [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 7:47 AM To: MS-Exchange Admin Issues Subject: RE: looking for hardware My issues with Dell go back to the last time we all slagged off all the vendors out there. From that thread I know loads of folks have had good experiences with their Customer Service, but I never have. I have always had to wait for 20 minutes on hold once I pressed 3 for server support, only to get someone telling me that I had got through to the wrong department when I did get a human being. The other thing someone mentioned, that I have also experienced, is that when you do have a hardware failure, the get you jump through a million hoops to avoid what they would call unnecessary service call outs. I think the person mentioned they had a faulty hard drive, and put the phone next to the machine so the guy on the phone could hear it clunking, and he still wanted him to go through all of the diag's. List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
