Is this Windows XP as well? See if the following steps help: Try the following steps (note, these steps involve making changes to the registry...make sure you have a good backup of the registry before trying these steps.) Also, these steps say they are for Outlook Express, but should also work for Outlook.
1. Quit all programs. 2. Click Start, click Run, type regedt32 in the Open box, and then click OK. 3. Locate and click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 4. On the EDIT (security menu in win 2k) menu, click Permissions. 5. Click the registry key for the user that is currently logged on and ensure that Read and Full Control are both set to Allow. 6. Click the Advanced button, ensure that user that is currently logged on is selected, that Full Control is listed in the Permissions column, and that "This Key and Subkeys" is listed in the Apply to column. 7. Click to select the "Reset permissions on all child objects and enable propagation of inheritable permissions" check box. 8. Click Apply, and then click Yes when you are prompted to continue. 9. Click OK, and then click OK. 10. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 NOTE: For every identity that you have, there will be a subkey under the Protected Storage System Provider key. To resolve this problem in all of your identities, you must delete all of the user subkeys folders under the Protected Storage System Provider key. 11. On the Registry menu, click Exit, and then restart your computer. How to Re-Enter Your Password: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Mail or "Mail and Fax". 3. Click to select Internet E-mail, and then click Properties. 4. On the Server tab, type your password in the Password box, and then click to select the "Remember password" dialog box. 5. Click OK, and then click Close. 6. Close Control Panel, and then start Outlook Express. 7. On the Tools menu, click "Send and Receive" to test if your password is retained. List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
