I assume you are on Exchange 5.5. I also assume you have created a backup user and put it in the administrator and backup operators group.
If som re-create the job. When you click on the Exchange server, right-click on it and select "connect as". Enter the DOMAIN\BackupAccountName and the password. That cleared it up for us. We had similar issues, but it would just not work at all sometimes. The error was cryptic. A lot of errors cleared up with the label scanning when we upgraded the firmware for our Compaq TL891 drives. If you can update any firmware, do that as well. I think when they hit you to purchase BENT 8.6 upgrades they also throw the maintenance fee in there. I am glad that Microsoft does not act like Veritas with regards to those upgrades. Our guy from Insight keeps us up to date with that type of stuff (Paul rocks...shameless plug). Maintenance is supposed to tack on only ~15% to the price. It is supposed to come with full phone support and upgrades for one year if memory serves me correctly. You can renew at the end of the year for another ~15% or 18%. If you don't have it, I would suggest contacting your vendor and adding it on...it's cheap once you have to make that first call. Within (90, I think) days of purchasing the product you should be able to add on the maintenance. If you need contacts @ Insight or @ Veritas, call me. I will get back with you when I get home. Otherwise, call their 800 numbers. Note: I don't work or accept commissions for any of the aforementioned companies...just a geek doing a job and trying to share some knowledge. Bob Bobby J. Christian II NT Systems Engineer VeriSign, Inc. Savannah, GA Carrier Division 912.527.4396 -----Original Message----- From: Allen Crawford [mailto:[EMAIL PROTECTED]] Sent: Wednesday, February 27, 2002 5:47 PM To: MS-Exchange Admin Issues Subject: BackupExec 8.6 rev. 3878 Ok, has anyone that uses BENT 8.6 with the Exchange Server agent received the following error? Unable to attach to \\NOELANI\Microsoft Exchange Directory. The device cannot be found. ^ ^ ^ ^ ^ Unable to attach to \\NOELANI\Microsoft Exchange Directory. ^ ^ ^ ^ ^ Unable to attach to \\NOELANI\Microsoft Exchange Information Store. The device cannot be found. ^ ^ ^ ^ ^ Unable to attach to \\NOELANI\Microsoft Exchange Information Store. ^ ^ ^ ^ ^ It seems to happen to me about 50% of the time (nightly full backups). I started with BENT 8.5, upgraded to 8.6 when we decided to get the Exchange Agent (since they wouldn't sell it for 8.5 at that time) and then later upgraded to 8.6 rev. 3878 to correct the stupid time zone issue (it would show completed jobs with a start time of 9pm when the job really started at 8pm and it only affected Indiana, Arizona and probably Hawaii users). Anyway, I had this issue prior to the new rev, so I don't think that is related. I can't find any good answers on Veritas support site, although I plan on just calling them next or checking out their newsgroup. Thought I'd check here first though. Thanks, Allen FYI, I've also upgraded the remote server agent on the Exchange Server, I exclude the EDB and log file directories from file-based backups and I've reinstalled the Exchange Agent with the new rev. Bobby J. Christian II NT Systems Engineer VeriSign, Inc. Savannah, GA Carrier Division 912.527.4396 List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
