RE: Attachments Disappearing

[Rick Ward - HQ]

Title: Message

whadda I win.. whadda I win... <pant><pant>

 

glad I was able to help..

-----Original Message-----
From: Murray Freeman [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, March 06, 2002 2:24 PM
To: MS-Exchange Admin Issues
Subject: RE: Attachments Disappearing

You are absolutely correct, that was the problem.  Thanks for the help!

 

Murray

-----Original Message-----
From: Rick Ward - HQ [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, March 06, 2002 3:47 PM
To: MS-Exchange Admin Issues
Subject: RE: Attachments Disappearing

Settings on the external address in there contact list or Address Book is set wrong. They have set something in there Address book entry for the SMTP settings for encoding or format of the message/attachment. Check the settings between the 2 clients you speak of for the same address and I bet you find a difference. I'd be willing to put money that your client set them to "RICH TEXT only" and it's not an Exchange system and the gateway drops the encoded attachment because it doesn't know how RICH-TEXT works. On the other client they probably accepted all the default settings (best way usually) and it works just fine.

You can also check your IMS to make sure you have it set correctly. I get around this problem (again, usually) by checking "MIME" and also "Plain Text" and "HTML" under the "Message Content" box on the "Internet Mail" tab. 99% of the time this corrects(read:override) any settings the client may have done.

-Rick

-----Original Message-----
From: Murray Freeman [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, March 06, 2002 1:32 PM
To: MS-Exchange Admin Issues
Subject: Attachments Disappearing

I have one user who when she sends attachments to certain people outside our email system, the attachments do not reach the intended person. The email gets there, but without the attachment. However, when she sends the same attachment to some individuals, the attachment arrives in tact. If someone else here sends the same attachment to the individual who did NOT receive the attachment, the attachment arrives in tact. Anyone have any ideas where to start looking?

Murray

List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm

List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm

List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm
List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm