Unfortunately they don't appear to have any sort of trouble ticket system. You call, they come, they fix, or they leave. So far they have done mostly the latter.
~~~~~~~~~~~~~~~~~~ Andrew J. Lund, MCSE Systems Manager IEA - San Francisco ~~~~~~~~~~~~~~~~~~ -----Original Message----- From: Matthew Carpenter [mailto:[EMAIL PROTECTED]] Sent: Tuesday, July 16, 2002 1:00 PM To: MS-Exchange Admin Issues Subject: Re: IT staff behavior I have one question... Did she call them directly? or create a trouble ticket? ----- Original Message ----- From: "Andrew J. Lund, MCSE" <[EMAIL PROTECTED]> To: "MS-Exchange Admin Issues" <[EMAIL PROTECTED]> Sent: Tuesday, July 16, 2002 2:51 PM Subject: OT: IT staff behavior This is a query on protocol. My girlfriend calls me and tells me that her Outlook has "lost" several personal calendar items. This caused a double-booking of conference rooms and much pain and suffering. She is on a Mac with Outlook and I would imagine the servers are Win2K/Exchange 2K but I'm not certain. At any rate, she tells the helpdesk people that she is missing items among other things. They come look at it, shrug their shoulders and say they'll be back later. They never return. In fact, she calls them and they "forgot" all about her problem. (Others have this problem as well.) I don't know about you but if someone tells me something is "missing" from an email DB, I get right on it to figure out the issue (which is usually larger than just a few things missing). I told her that this is NOT acceptable IT protocol. I would like to think that a smooth network is one where workstations and servers are humming, no one has problems with the equipment or software, backups are working, and security is tight. Am I wrong here? Am I overreacting when I tell her that she needs to bring down the hammer on these so-called network professionals?? She is in no position to do anything but complain to her boss who doesn't seem to care much... Your thoughts... ~~~~~~~~~~~~~~~~~~ Andrew J. Lund, MCSE Systems Manager IEA - San Francisco ~~~~~~~~~~~~~~~~~~ List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
