Sure wouldn't be acceptable in my organization - but we require users to enter trouble tickets so responses can be tracked.
Jim Zangara, MCSE+I A+
IT Manager
Special Projects Engineer
Premiere Radio Networks
A Division of Clear Channel Communications
15260 Ventura Blvd Suite 500
Sherman Oaks, CA 91403
Direct: (818) 461-8620
mailto:[EMAIL PROTECTED]
I owe the public nothing. -- J.P. Morgan
-----Original Message-----
From: Andrew J. Lund, MCSE [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 16, 2002 12:52 PM
To: MS-Exchange Admin Issues
Subject: OT: IT staff behavior
This is a query on protocol.
My girlfriend calls me and tells me that her Outlook has "lost" several personal calendar items. This caused a double-booking of conference rooms and much pain and suffering. She is on a Mac with Outlook and I would imagine the servers are Win2K/Exchange 2K but I'm not certain.
At any rate, she tells the helpdesk people that she is missing items among other things. They come look at it, shrug their shoulders and say they'll be back later. They never return. In fact, she calls them and they "forgot" all about her problem. (Others have this problem as
well.) I don't know about you but if someone tells me something is "missing" from an email DB, I get right on it to figure out the issue (which is usually larger than just a few things missing).
I told her that this is NOT acceptable IT protocol. I would like to think that a smooth network is one where workstations and servers are humming, no one has problems with the equipment or software, backups are working, and security is tight. Am I wrong here? Am I overreacting when I tell her that she needs to bring down the hammer on these so-called network professionals?? She is in no position to do anything but complain to her boss who doesn't seem to care much...
Your thoughts...
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Andrew J. Lund, MCSE
Systems Manager
IEA - San Francisco
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List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
List Charter and FAQ at:http://www.sunbelt-software.com/exchange_list_charter.htm
