Hi,
Been a crazy weekend/week for me. Ever have a great idea that you KNOW will make everyone happy, and then you end up practically being burned in effigy? I created a new mailbox to replace a distribution group. The DL was getting about 300 emails a day, and so all of our CS people were getting their own copy of the email, filing it in their own folders, etc... It wasn't fun. So, Ev The Superhero steps in and decides it would be a good thing to create a mailbox with the address of the DL (and change the address of the DL to something that wouldn't be used.) So that's what I did. I created a mailbox, gave everyone permission to the mailbox, went around to their computers Monday morning and opened the mailbox within Outlook. I even created search folders so that different customers' emails would be automatically filed in the appropriate company folder. I didn't do this with a public folder, because 1) I couldn't find a way to create search folders within a public folder, and 2) I know public folders have been removed from E2K7, should I ever go in that direction from my current E2K3. I even found a utility that auto-fills the From field with the name of the account, so they don't have to type it when they make a new email or reply to one. So I'm great, right? No, I'm on the verge of having my tires slashed, re-inflated, and slashed yet again. The first complaint was that they don't get pop-up notifications when an email shows up in an inbox that is not their own. I'm onto a couple of third party utility things that may help this. But the really big issue is that there is no per-user "read" or "unread" information on this mailbox. People are used to their unread mail being in bold. Now, whenever someone, somewhere opens a piece of mail, it looks like it's been read to everyone, and people are losing track of what they have read and what they haven't. Any suggestions on this last item? Do I deserve to have my tires slashed, or is my heart in the right place? Okay, forget the heart... is my BRAIN in the right place? I'm not trying to push this down anyone's throat... I'm looking for something that would HELP :) Thanks, Evan ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
