The admin at the ISP in question is saying that it is my mail server that is blocking mail from the 64.59.134.9. address. I've checked far and wide in ESM and cannot see anywhere that this could be happening. Any good ideas to look? The spam filter is not blocking them, otherwise they wouldn't get a NDR, it must be somewhere in Exchange? He said they use two IP's to send all of their mail, one of them works fine...which he says accounts for 70% of their mail. Hence most mail gets through to us.
On Tue, May 27, 2008 at 9:56 AM, Steve Ens <[EMAIL PROTECTED]> wrote: > Yah the message does come from her mail server, not ours. It's odd since > we get messages from other people from Shaw. > According to the error codes, she has entered the correct email addresses. > I could call Shaw to check it out and see what their support people say. > > > On Tue, May 27, 2008 at 9:53 AM, Micheal Espinola Jr < > [EMAIL PROTECTED]> wrote: > >> Not true. That message is supposed to come from her own mail server - >> not yours. Its a Delivery Status Notification (DSN) that indicates >> that her mail server was unable to complete an SMTP transaction with >> yours. So, this message comes from her server - not yours. >> >> Based on on the original e-mail and this bounce, are/is you/she >> positive that she is sending to the correct recipient? >> >> If yes, then SMTP tests should be performed between her server and >> yours. A basic telnet test (against ports 25) should suffice in >> determining if basic SMTP connectivity is possible. >> >> If that's good, then another possibility to check is *your* spam >> filter logs to see if you are greylisting (delaying) connections from >> her server. There are mail domains that are known to handle >> greylisting well because of rotating egress mail servers (with >> different IPs), etc. >> >> >> >> On Tue, May 27, 2008 at 10:33 AM, Steve Ens <[EMAIL PROTECTED]> wrote: >> > One person trying to send messages into our org is getting these errors >> > coming back... >> > >> > Original-recipient: rfc822;[EMAIL PROTECTED] >> > Final-recipient: rfc822;[EMAIL PROTECTED] >> > >> > Action: delayed >> > Status: 4.4.7 (unable to deliver this message after 1 day) >> > >> > Doesn't look like it's getting into our server at all, since that >> message >> > comes back from her ISP. We get messages from other users at the ISP. >> She >> > can send messages to other people fine in other companies. I've >> whitelisted >> > her address in the spam filter, I've checked all my settings, it all >> looks >> > ok. Any suggestions? >> > Thanks >> > Steve >> > >> > >> >> >> >> -- >> ME2 >> >> ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ >> ~ http://www.sunbeltsoftware.com/Ninja ~ >> > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
