I will second this. I get this complaint a lot, either "I'm not receiving any new messages" or messages show up days after they were sent. Sometimes it is Outlook working offline, but more often the user has changed the view in Outlook either as Bonnie pointed out, or they are in a different folder rather than their inbox, or they have their inbox sorted with oldest messages on top and they don't scroll down to see new messages.
One user repeatedly has a problem because she has thousands of messages in her inbox. Even though the scroll bar visually looks like it is at the top, she has actually moved to a message a couple of hundred down the list and all the new messages are not showing at the top of the list. -----Original Message----- From: Miller Bonnie L. [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 27, 2008 10:21 AM To: MS-Exchange Admin Issues Subject: RE: User complains that Exchange internal e-mail has huge delay Besides the other suggestions, one thing I find a lot when the e-mail always arrives "the next day" is that they've accidentally modified their view. In particular, they have collapsed the - sign next to "Today" (so it shows as a + instead) and simply don't see the messages until they roll into the "Yesterday" group. If you can't get to their screen, tell them to click the "View" menu and choose "Expand/collapse groups", then "Expand all groups". -Bonnie -----Original Message----- From: Markko Meriniit [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 26, 2008 2:28 AM To: MS-Exchange Admin Issues Subject: User complains that Exchange internal e-mail has huge delay We have Exchange 2007 SP1. E-mail(organization internal mail) was sent yesterday 16:31 and user said that it actually appeared in his mailbox today morning around 9 o'clock. I guess I have only user word for it, because Exchange shows in it's tracking logs the event RECEIVE at 16:31 and right after that event DELIVER where recipient is complaining user. I can't dig any more debug info out from anywhere. We also have Symanteg Mail security 6 but it doesn't show also any errors or events about it. This also doesn't happen regurally so researching it is difficult and I can't make analogical situations happen at will. Any experiences from other people or ideas why this may happen? Thanks, Markko Meriniit ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ Confidentiality Notice: ---------------------------------- This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, delete and destroy all copies of the original message. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
