Check the wrapping

-----Original Message-----
From: Ellis, John P. [mailto:[EMAIL PROTECTED]
Sent: Monday, October 27, 2008 9:47 AM
To: MS-Exchange Admin Issues
Subject: RE: Outlook 2003 Cache mode issue

I take it I need to sign up first to view it?

-----Original Message-----
From: Michael B. Smith [mailto:[EMAIL PROTECTED]
Sent: 27 October 2008 13:23
To: MS-Exchange Admin Issues
Subject: RE: Outlook 2003 Cache mode issue

For Exchange 2003:

http://theessentialexchange.com/blogs/michael/archive/2007/11/13/forcing
-an-
offline-address-book-to-get-updated.aspx

Regards,

Michael B. Smith, MCITP:SA,EMA/MCSE/Exchange MVP My blog:
http://TheEssentialExchange.com/blogs/michael
Link with me at: http://www.linkedin.com/in/theessentialexchange

-----Original Message-----
From: Glen Johnson [mailto:[EMAIL PROTECTED]
Sent: Monday, October 27, 2008 9:03 AM
To: MS-Exchange Admin Issues
Subject: RE: Outlook 2003 Cache mode issue

Has it been 24 hours since the new user was created?
If not, I think the exchange generates a new address book each night and the 
outlook clients in cached mode download that new address book first time they 
connect after the generation.
I always tell our cache mode users that new users and dist lists wont show in 
their address book until the day after I create new users and dlists.

-----Original Message-----
From: Ellis, John P. [mailto:[EMAIL PROTECTED]
Sent: Monday, October 27, 2008 6:59 AM
To: MS-Exchange Admin Issues
Subject: RE: Outlook 2003 Cache mode issue

It is a new user.OAB? = Outlook Address Book?
How/Where do I set OAB diagnostics?

-----Original Message-----
From: Neil Hobson [mailto:[EMAIL PROTECTED]
Sent: 27 October 2008 10:03
To: MS-Exchange Admin Issues
Subject: RE: Outlook 2003 Cache mode issue

Is the missing address a new user?  If so, it sounds like the OAB hasn't 
rebuilt correctly or this Outlook user hasn't downloaded the OAB updates.
I'd set OAB diagnostics logging to medium or higher then force the OAB to 
rebuild (be careful if you have a huge organization).  Check the event log for 
any issues.  If it rebuilds successfully, make sure this user has downloaded 
the updates and then check again.

-----Original Message-----
From: Ellis, John P. [mailto:[EMAIL PROTECTED]
Sent: 27 October 2008 09:36
To: MS-Exchange Admin Issues
Subject: Outlook 2003 Cache mode issue

We have a user who is using Outlook 2003 in Cache mode. He wasn't seeing one 
address in the GAL(Ex2k3).
I got him to untick Cache mode in Outlook and restart the laptop. When he 
logged back into Outlook the name appeared.
Now he is back in Cache mode the name has gone again.
Any ideas on why just one address disappears when working in Cache mode?

AFAIK, no PDAS are syncing to the laptop.

Thanks

John

-------------------------------------------------------------------
 John Ellis                   Tel (0151) 666 3208
 Senior IT Officer            Fax (0151) 666 3049
                 Wirral IT Services
               [EMAIL PROTECTED]
-------------------------------------------------------------------

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