On Thu, Sep 3, 2009 at 11:10 AM, Glen Johnson<gjohn...@vhcc.edu> wrote: > I got a problem with our BB Professional 4.1.4.3 server.
I've never used BPS but I've got BES, which I'm told is pretty similar except for how the BB server communicates with Exchange. > When I try to add a new user, it hangs at Initializing. Been there for 3 > days. Try removing the user from BPS, including their BB user data when prompted, then re-adding back in. Then do a reload and a resned service books. That's the moral equivalent of rebooting a stuck Windows client, and fixes a lot of problems. If the handheld is the same, or it is a new user, it shouldn't loose any Outlook or handheld data. (If you're trying to restore a handheld, it may be an issue.) > I’ve also got problems with cal sync from the handhelds back to Outlook. Describe. May be a known issue; I know some kinds of changes on the HH simply won't be sync'ed back to Exchange. > If I do this, will the users need to re-activate their handhelds After doing a clean install with a BB server, you will need to re-activate the handhelds with the server. Activation is basically just a set of crypto keys, and of course when you flatten the server all the keys will be lost. You can do a backup and restore of the BB SQL database, along with the BB info in Exchange, but if you've concluded you need a clean slate, that would defeat the purpose. > ... is there any danger of them losing info or email, contacts or cal info > getting > duplicated either on the handheld or in outlook. I've never had dupe or lost data from an Exchange account or handheld after deleting and re-adding to BES. From what you describe, I wouldn't see that as much different. But I've never done exactly what you describe, so no promises. You may want to call RIM for support. I think they still do paid single incidents. I hear some wireless carriers also do good RIM/BB support, you may want to ask yours. -- Ben
