Be sure that the email is not getting caught in a spam filter. Whitelist *.blackberry.net in all your spam filters. Be sure it's not ending up in the users junk mail folder.
Part of the activation process if there is another email that is quickly sent to the users mailbox that the user will never see, but once in a while it will end up in a junk mail folder. There you will actually see it. I have seen this only in cases where the user has the OL junk folder configured to block all mail except allowed senders. -----Original Message----- From: Glen Johnson [mailto:gjohn...@vhcc.edu] Sent: Friday, September 04, 2009 6:42 AM To: MS-Exchange Admin Issues Subject: RE: BPS reinstall. Ok. Maybe I'm confused but why would the SIM card cause an email from the BPS server to his outlook account not work? Also, I don't think any of ours even have sim cards as we are on Alltel and Verizon and I don't think they use sim cards. Correct me if I'm wrong here. For the two users that are on the system, when I added them, they received an email in their outlook account that had instructions to do something on their HH. I don't have one of the BBs so it sure makes troubleshooting a pain in the back side. I just checked the exchange tracking and could not find an email to this new user during the time I re-added him, reloaded and re-sent service books so it looks like the BPS server didn't/couldn't send the initial email. -----Original Message----- From: Sobey, Richard A [mailto:r.so...@imperial.ac.uk] Sent: Friday, September 04, 2009 8:20 AM To: MS-Exchange Admin Issues Subject: RE: BPS reinstall. If he's not receiving the email, first start by making sure that the Blackberry / SIM card is correctly provisioned for Blackberry Enterprise (may need to contact your carrier) and assuming it is, standard troubleshooting to find out why someone hasn't received an email that they know they've been sent. Good luck - feel free to post back with any more questions. Richard -----Original Message----- From: bounce-8648965-8066...@lyris.sunbelt-software.com [mailto:bounce-8648965-8066...@lyris.sunbelt-software.com] On Behalf Of Glen Johnson Sent: 04 September 2009 13:17 To: MS-Exchange Admin Issues Subject: RE: BPS reinstall. Looks like I am. I left this user at the initializing state for 3 or 4 days first time and now second try has been overnight. I'll check when he comes in today to see if he received anything? He says he never received the initial email in his outlook that tells him how to set up his HH. Any suggestions on how to troubleshoot this problem? -----Original Message----- From: Sobey, Richard A [mailto:r.so...@imperial.ac.uk] Sent: Friday, September 04, 2009 2:17 AM To: MS-Exchange Admin Issues Subject: RE: BPS reinstall. Glen, Sorry to have to say this, but you realise your users will always say "Initializing..." until Enterprise Activation is complete?! I had to ask, it was too obvious not to. It seems that you may be having activation issues instead. Richard ________________________________________ From: bounce-8648446-8066...@lyris.sunbelt-software.com [bounce-8648446-8066...@lyris.sunbelt-software.com] On Behalf Of Glen Johnson [gjohn...@vhcc.edu] Sent: 04 September 2009 00:25 To: MS-Exchange Admin Issues Subject: RE: BPS reinstall. Ok. I've deleted and re-added user, reloaded user and resent service books. I'll wait till Friday morning to see if it still shows status initializing. For the sync problem. User enters appointment on HH cal and it never gets synced to the exchange/outlook cal. User can put entries on the Outlook cal and it does get synced to the HH. Email syncs fine both ways. Thanks for the tips. -----Original Message----- From: Ben Scott [mailto:mailvor...@gmail.com] Sent: Thursday, September 03, 2009 6:20 PM To: MS-Exchange Admin Issues Subject: Re: BPS reinstall. On Thu, Sep 3, 2009 at 11:10 AM, Glen Johnson<gjohn...@vhcc.edu> wrote: > I got a problem with our BB Professional 4.1.4.3 server. I've never used BPS but I've got BES, which I'm told is pretty similar except for how the BB server communicates with Exchange. > When I try to add a new user, it hangs at Initializing. Been there for 3 > days. Try removing the user from BPS, including their BB user data when prompted, then re-adding back in. Then do a reload and a resned service books. That's the moral equivalent of rebooting a stuck Windows client, and fixes a lot of problems. If the handheld is the same, or it is a new user, it shouldn't loose any Outlook or handheld data. (If you're trying to restore a handheld, it may be an issue.) > I've also got problems with cal sync from the handhelds back to Outlook. Describe. May be a known issue; I know some kinds of changes on the HH simply won't be sync'ed back to Exchange. > If I do this, will the users need to re-activate their handhelds After doing a clean install with a BB server, you will need to re-activate the handhelds with the server. Activation is basically just a set of crypto keys, and of course when you flatten the server all the keys will be lost. You can do a backup and restore of the BB SQL database, along with the BB info in Exchange, but if you've concluded you need a clean slate, that would defeat the purpose. > ... is there any danger of them losing info or email, contacts or cal info getting > duplicated either on the handheld or in outlook. I've never had dupe or lost data from an Exchange account or handheld after deleting and re-adding to BES. From what you describe, I wouldn't see that as much different. But I've never done exactly what you describe, so no promises. You may want to call RIM for support. I think they still do paid single incidents. I hear some wireless carriers also do good RIM/BB support, you may want to ask yours. -- Ben
