Have the user go to options within calendar on his device, depending on the device and service provider but the option is in there, just have to look around, if it is not there I would suggest a wipe and reactivation completely of the device. I have seen instances of issues like this where a user had a refurb device unknowingly and the secure wipe and reactivation fixed it. Also, the CICAL, under the main device options you should see service books. From there find CICAL, select and with the trackball and you should get a delete option, delete it and back out to the service book menu again and then track ball again for an undelete.
From: Sean Rector [mailto:sean.rec...@vaopera.org] Sent: Tuesday, December 15, 2009 11:31 AM To: MS-Exchange Admin Issues Subject: RE: OT-ish...Blackberry Calendar question How do I check the reconcile settings and how do I delete the CICAL service book and recover it? Sean Rector, MCSE From: May, Jeff [mailto:j...@bbandt.com] Sent: Tuesday, December 15, 2009 11:07 AM To: MS-Exchange Admin Issues Subject: RE: OT-ish...Blackberry Calendar question Have you verified his reconcile settings on his device?? Also, you can delete the CICAL service book and recover to allow it to do another calendar activation and see if that helps. From: Mayo, Bill [mailto:bem...@pittcountync.gov] Sent: Tuesday, December 15, 2009 11:04 AM To: MS-Exchange Admin Issues Subject: RE: OT-ish...Blackberry Calendar question Have you given the BES account "send as" permissions on the user's account? If so, are they a member of any protected group (e.g. domain admins). ________________________________ From: Sean Rector [mailto:sean.rec...@vaopera.org] Sent: Tuesday, December 15, 2009 10:50 AM To: MS-Exchange Admin Issues Subject: RE: OT-ish...Blackberry Calendar question Installed BES 5 as BESAdmin, the services run as BESAdmin, it's the admin on the box, and I added BESAdmin to AD as per the docs. Sean Rector, MCSE From: Glen Johnson [mailto:gjohn...@vhcc.edu] Sent: Tuesday, December 15, 2009 8:50 AM To: MS-Exchange Admin Issues Subject: RE: OT-ish...Blackberry Calendar question Did you follow the instructions to the letter? I just fixed the same problem cause I didn't follow the instructions. I had used a domain admin account to install the BPS software. Had the exact same problem. Changed all the BB services to use the BESAdmin account. Made BESAdmin a local admin on the BES server and rebooted the server and logged in as Also give the BESAdmin the permissions as per the install docs. From: Sean Rector [mailto:sean.rec...@vaopera.org] Sent: Monday, December 14, 2009 5:03 PM To: MS-Exchange Admin Issues Subject: OT-ish...Blackberry Calendar question Our first Blackberry - BES 5.0 is set up, and things seem to be working properly, except when he adds an item to the calendar, it is not updating on the exchange server. Sean Rector, MCSE Information Technology Manager Virginia Opera Association E-Mail: sean.rec...@vaopera.org <mailto:sean.rec...@vaopera.org> Phone: (757) 213-4548 (direct line) {+} Virginia Opera's 35th Anniversary Season <http://www.vaopera.org> The One You Love Celebrate with a 2009-2010 subscription: La Bohème <http://www.vaopera.org/html/currentoperas/opera1.cfm> | The Daughter of the Regiment <http://www.vaopera.org/html/currentoperas/opera2.cfm> | Don Giovanni <http://www.vaopera.org/html/currentoperas/opera3.cfm> | Porgy and BessSM <http://www.vaopera.org/html/currentoperas/opera4.cfm> Visit us online at www.VaOpera.org <http://www.vaopera.org/> or call 1-866-OPERA-VA The vision of Virginia Opera is to enrich lives through the powerful integration of music, voice and human drama. ________________________________ This e-mail and any attached files are confidential and intended solely for the intended recipient(s). Unless otherwise specified, persons unnamed as recipients may not read, distribute, copy or alter this e-mail. Any views or opinions expressed in this e-mail belong to the author and may not necessarily represent those of Virginia Opera. Although precautions have been taken to ensure no viruses are present, Virginia Opera cannot accept responsibility for any loss or damage that may arise from the use of this e-mail or attachments. {*}
