I had a similar problem once, but it was a 5.6.0, not a 5.2.1. The problem there was that the Thunderbird Client that our customer was using was attaching files in a way that our Exchange 2007 system didn't like. It called the emails corrupt and refused to deliver them.
Our details were different across the board, but if you've exhausted everything else, it might be a place to look. Steve ________________________________ From: Kyle Plummer [mailto:kplum...@nje.com] Sent: Wednesday, March 10, 2010 11:28 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Nope. The sender can successfully e-mail the internal recipient as long as he does not attach any files. Any attachment causes the message to bounce, neither size nor type matters. It only affects this one sender to this one internal recipient. Kyle B. Plummer ________________________________ From: Steve Ens [mailto:stevey...@gmail.com] Sent: Wednesday, March 10, 2010 2:23 PM To: MS-Exchange Admin Issues Subject: Re: Bounce message puzzler How about a RBL? Do you use any of these? I had that happen to me that we couldn't send any mail to only one other company due to the fact that they were blacklisted for a day at one point. Removed the RBL and boom, the mail went through. On Wed, Mar 10, 2010 at 1:01 PM, Kyle Plummer <kplum...@nje.com<mailto:kplum...@nje.com>> wrote: I forwarded the message to my Gmail account, and forwarded it from there back into the internal recipient. No problem. It appears to be specifically from this one sender to this one internal recipient and only if the sender attaches a file of any size or type. I'm now simply waiting for the sender to try and send a message to the internal recipient so I can see what the SMTP logs show. I think I'm stuck until that happens. Kyle B. Plummer ________________________________ From: Maglinger, Paul [mailto:pmaglin...@scvl.com<mailto:pmaglin...@scvl.com>] Sent: Wednesday, March 10, 2010 12:32 PM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler The 5.2.1 typically indicates that it's a size issue. Are you sure he doesn't have something set up locally? Can you send him an attachment of the same size or the same attachment? From: Kyle Plummer [mailto:kplum...@nje.com<mailto:kplum...@nje.com>] Sent: Wednesday, March 10, 2010 11:28 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Tried that. Same result. I can send an e-mail to the "sender" and the internal recipient, and have the "sender" reply back with an attachment - I get the message, but the other internal recipient does not. The "sender" gets the same bounce message. Working on the SMTP logs now. Just waiting for the "sender" to try again. Kyle B. Plummer ________________________________ From: Maglinger, Paul [mailto:pmaglin...@scvl.com<mailto:pmaglin...@scvl.com>] Sent: Wednesday, March 10, 2010 12:05 PM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Have them reply to a message originally sent from the intended recipient with the attachment? -Paul From: Kyle Plummer [mailto:kplum...@nje.com<mailto:kplum...@nje.com>] Sent: Wednesday, March 10, 2010 10:13 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler He's actually trying to receive a message from someone outside the Exchange org. I do not know how the sender is addressing the message. Kyle B. Plummer ________________________________ From: Campbell, Rob [mailto:rob_campb...@centraltechnology.net<mailto:rob_campb...@centraltechnology.net>] Sent: Wednesday, March 10, 2010 10:47 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Is he addressing it out of the GAL, a local AB, or a nickname resolution? From: Kyle Plummer [mailto:kplum...@nje.com<mailto:kplum...@nje.com>] Sent: Wednesday, March 10, 2010 9:38 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Not really. The receiving message size limit is set to use the default, which is roughly 15MB (today's attachment was 50KB). Message restrictions are set to accept messages from everyone. Kyle B. Plummer ________________________________ From: Campbell, Rob [mailto:rob_campb...@centraltechnology.net<mailto:rob_campb...@centraltechnology.net>] Sent: Wednesday, March 10, 2010 10:29 AM To: MS-Exchange Admin Issues Subject: RE: Bounce message puzzler Are there any delivery restrictions on the recipient's mailbox? From: Kyle Plummer [mailto:kplum...@nje.com<mailto:kplum...@nje.com>] Sent: Wednesday, March 10, 2010 9:24 AM To: MS-Exchange Admin Issues Subject: Bounce message puzzler I'm hoping some of the brilliant people on this list can help. E-mails from just one of our clients is bounced every time he sends a message with an attachment to a specific person in our firm with the following error: Your message did not reach some or all of the intended recipients. Subject: February Financials Sent: 3/10/2010 8:28 AM The following recipient(s) could not be reached: Recipient on 3/10/2010 8:22 AM The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator. <mailserver #5.2.1> I am running Exchange 2003 with service pack 2 installed. The sender can send the message to me and I receive it. The sender can send the e-mail to another person in his firm, and that person can forward it to the recipient no problem. I do not believe it's a mail server issue; more likely it has to do with the specific recipient. The message size is well within the limits, so is the recipient's mailbox size. The recipient has a SID. What else can I check? Thank you in advance, Kyle B. Plummer This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us. ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ************************************************************************************************** This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us. ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. ************************************************************************************************** This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us. This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us. This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us. This written advice is not intended or written to be used, and can not be used, by a taxpayer for the purpose of avoiding penalties that may be imposed on the taxpayer. Norman, Jones, Enlow & Co. - CONFIDENTIAL COMMUNICATION This e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521, is confidential, and is intended solely for the use of the individuals or entities to whom it is addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing, or copying of this e-mail and any file attachments is strictly prohibited. If you have received this e-mail in error, please immediately notify us by telephone toll-free at (866) 841-6888 or by reply e-mail to the sender. You must destroy the original transmission and its contents. You will be reimbursed for reasonable costs incurred in notifying us.
