Well, I'd asked him to do some cleanup while he was accessing his mailbox via OWA. He's now able to launch Outlook without issue. I guess he must've deleted the offending item.
Thanks Michael. I had a feeling that would probably be the suggestion. I'll just go that route if I come across this issue again. - Sean On Thu, Apr 1, 2010 at 9:29 AM, Michael B. Smith <mich...@smithcons.com>wrote: > I’d move it to another database too. > > > > Regards, > > > > Michael B. Smith > > Consultant and Exchange MVP > > http://TheEssentialExchange.com <http://theessentialexchange.com/> > > > > *From:* Sean Martin [mailto:seanmarti...@gmail.com] > *Sent:* Thursday, April 01, 2010 12:53 PM > *To:* MS-Exchange Admin Issues > *Subject:* Outlook 2007 Freezes > > > > Good Morning, > > > Exchange 2003 SP2 > > Windows 2003 AD > > Outlook 2007 SP1 > > > > A couple of days ago, the mailbox store and PF store on one of my mailbox > servers dismounted because our backup software flaked out and we ended up > with over 1008 uncommitted transaction logs. That in itself wasn't a big > deal. Re-mounted the stores, re-ran the backup, all is well. > > > > During that time frame when the store was unavailable I only noticed one > event 1022 indicating a logon failure for a specific mailbox. It's unclear > whether the user was actively working at the time or had just left Outlook > open. Anyway, the user is back in the office today and whenever he opens > Outlook, it freezes when he clicks on any of his mailbox folders. This > occurs from multiple PCs, as well as our Citrix environment. Safe mode > results in the same behavior. I tried running the /cleanprofile switch, no > help. The user can access and navigate his mailbox via OWA. It seems like > there may be some type of corruption involved. I'm inclined to try moving > his mailbox to another store but I was wondering if there were any other > tips/tricks suggested from any of you.... > > > > - Sean >
