We use UltraVNC wrapped up in a handy little product for remote support, among other things. This is a big plus for us, sine we do deal with a good number of law firms who are rather shy about letting someone have unfettered access to their network for support or any other thing. The user is the one who initiates the remote session. We have a copy stored on our website, and the user is directed to use IE to go there to run the program, then double click on the tech's name.
It appears to work on all versions of Windows, at least from 2000, but we have noticed some flakiness with Vista and Win7, so you may wish to do some serious testing with those OS's before going with it. Users are very comfortable with it, and they can actually see what you are doing. Downside is that you cannot set it to automatically reestablish a connection if you need to restart the machine. You can read about it, and put together a version for your use at http://www.uvnc.com/index.html. \\Steve// -----Original Message----- From: jgarciaitl...@gmail.com [mailto:jgarciaitl...@gmail.com] Sent: Friday, April 16, 2010 9:46 PM To: MS-Exchange Admin Issues Subject: Anyone know of hosted remote support We would like something like remote desktop and logmein but cheap and would allow us to remote to clients pc or offer support. Maybe something opensource ?? Any ideas Sent via BlackBerry from T-Mobile
