Dedicated or Shared. The dedicated support team is actually "MS IT" - MSFT's internal IT organization. Not true of the shared support team, but they've still got some REALLY good people.
Regards, Michael B. Smith Consultant and Exchange MVP http://TheEssentialExchange.com From: David Lum [mailto:david....@nwea.org] Sent: Wednesday, June 16, 2010 11:06 AM To: MS-Exchange Admin Issues Subject: RE: Feedback wanted: Hosted Exchange experiences D or S? From: Matt Moore [mailto:mattmoore...@hotmail.com] Sent: Wednesday, June 16, 2010 7:35 AM To: MS-Exchange Admin Issues Subject: RE: Feedback wanted: Hosted Exchange experiences BPOS. D or S hands down the best support team in the world, they wrote it. SLA's are tough to beat. From: David Lum [mailto:david....@nwea.org] Sent: Wednesday, June 16, 2010 7:02 AM To: MS-Exchange Admin Issues Subject: Feedback wanted: Hosted Exchange experiences We are looking to outsource Exchange and have narrowed our field down to Apptix, USA.NET, and Microsoft BPOS. I have read a couple online reviews but would like to have a more interactive discussion. If anyone here has used any of these three I'd love to hear about your experience, good, bad, or indifferent. I'm not concerned with hearing about pricing as much as how migration and ongoing support was/is. TIA, David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
