I have a customer who is using USA.NET. I have not had much interaction with the company, but, their online documentation is not up to date, which precipitated a call to their tech support. The person I had was knowledgeable, and the problem was dispatched quickly. I got through to him quickly, also, a definite plus, which would indicate that they may be adequately staffed, and not overwhelmed with support calls. I did mention the out of date documentation to him, but did not get the feeling it would be corrected quickly.
\\Steve// From: David Lum [mailto:david....@nwea.org] Sent: Wednesday, June 16, 2010 10:02 AM To: MS-Exchange Admin Issues Subject: Feedback wanted: Hosted Exchange experiences We are looking to outsource Exchange and have narrowed our field down to Apptix, USA.NET, and Microsoft BPOS. I have read a couple online reviews but would like to have a more interactive discussion. If anyone here has used any of these three I'd love to hear about your experience, good, bad, or indifferent. I'm not concerned with hearing about pricing as much as how migration and ongoing support was/is. TIA, David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764
