Thanks for the link. I'm running Ex2k10 with only 3 new iPhone 4's and haven't seen a performance hit yet, but i'm sure installing this patch doesn't hurt.
On Thu, Jul 1, 2010 at 9:51 AM, Knoch, James W <james.kn...@intergraph.com>wrote: > I have been fighting the performance issues since last Friday. The > first sign of the issue was 2 days after iOS4 was released. Then all > hell broke loose the day after iPhone 4 was released. I highly > recommend this patch, especially if you're still running Exchange 2003. > The issues/warnings/errors that you see on 2003 will make it look like > you have database corruption (high store.exe CPU usage on the backend, > failed message delivery, etc). This is not the case of course. > > It doesn't appear any Exchange version is immune to the issues it > causes. > > > -----Original Message----- > From: Dahl, Peter [mailto:peter.d...@yum.com] > Sent: Thursday, July 01, 2010 7:55 AM > To: MS-Exchange Admin Issues > Subject: FW: iPhone4 and Exchange problem FYI > > FYI: I have not seen or heard of this affecting anyone at our company > but just in case any of you have been impacted check out the Apple > article and fix mentioned in the original message. > > -----Original Message----- > From: Susan Bradley > Sent: Wednesday, June 30, 2010 3:32 PM > To: Patch Management Mailing List > Subject: iPhone4 and Exchange problem FYI > > Forwarded courtesy of Bob Groger > > Got this email from Intermedia, whose products I resell. > > Bob G. > > > Apple recently released the iPhone4. It uses a new iPhone operating > system ? iOS4 ? that is also available for download on older iPhone > devices. The new iPhone operating system is adversely impacting > Intermedia customers as well as customers of other email providers. > > The following notification summarizes these issues and the critical > actions we ask that your iPhone4 and iOS4 users immediately take in > response. > > The actions are in support of our commitment to providing the highest > service quality for your organization and all Intermedia customers. We > will continue to post updates as the situation evolves and Apple > provides further details. > > Summary of Issues > Exchange users who use an iPhone4 or upgraded an older iPhone to iOS4 > are experiencing difficulties syncing their contacts, mail, and calendar > via ActiveSync. Additionally, iOS4 is creating significant artificial > load on Exchange servers, resulting in performance slowdowns for users > on other devices and mail clients. > > An Internet search for ?iOS4 Exchange? will provide further information > related to these issues, which are affecting all email providers that > use the ActiveSync protocol with iPhones. > > Steps Your Organization Must Take > iPhone users who use the iPhone4 or upgraded to iOS4 must install a > related Apple configuration patch on their iPhone. The patch, along with > installation directions, can be found here: > http://support.apple.com/kb/TS3398. > > Failure to install this patch will result in incomplete sync of user > items and may cause performance issues. If your users run an iPhone4 or > other iOS4 device without the configuration patch, Intermedia may > disable ActiveSync on their device to protect your organization?s > overall service quality. > > Further Technical Details on the Issue and Our Response The iOS4 issues > are driving random application pool instability on Exchange 2007 CAS > servers. Microsoft confirmed this instability is caused by iOS4 and > classified this as a client side issue related to the Apple iOS4 update. > Microsoft is not planning to release a patch or update. The instability > will manifest itself as connection failures or slow performance when > using Outlook and other clients. Outlook Web App (OWA) is not impacted > and continues to function normally. If you are having connectivity > issues we recommend using OWA to retrieve your mail. > > Intermedia's engineering and operations teams are mitigating the impact > to our customers via close monitoring and automated restarts of the > impacted application pools. > > Thank you for hosting with us, > Intermedia > > "This communication is confidential and may be legally privileged. If > you are not the intended recipient, (i) please do not read or disclose > to others, (ii) please notify the sender by reply mail, and (iii) please > delete this communication from your system. Failure to follow this > process may be unlawful. Thank you for your cooperation." > > > > >
