I'm surprised this is still happening in BES 5.0 (but going to Ex2k10 soon) but basically we ran into this whenever our DC/GC that BES server's MAP profile's tethered onto goes down for maintenance & BES is left with no GC to refer the lookup requests to. What we've done without applying the patch/enabling GC referral is to note the GC BES is connected to & coordinate reboots.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB16118 On Tue, Apr 26, 2011 at 1:35 PM, John Cook <john.c...@pfsf.org> wrote: > I kind of remember having this issue way back in the day, we put a static > entry in the hosts file on the BES (we were on 4.1) for the Exchange server > and it seemed to clear up the problem, YMMV. > > > > *John W. Cook* > > *System Administrator* > > *Partnership For Strong Families* > > *5950 NW 1st Place* > > *Gainesville, Fl 32607* > > *Office (352) 244-1610* > > *Cell (352) 215-6944* > > *MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP**4, VTSP4* > > > > *From:* Paul Hutchings [mailto:paul.hutchi...@mira.co.uk] > *Sent:* Tuesday, April 26, 2011 1:31 PM > > *To:* MS-Exchange Admin Issues > *Subject:* RE: BES - "Lookup Failed"? > > > > 2003 with all the packs/patches (soon to be 2010). > > > > I did find a Blackberry KB article that pretty much just said “if this > happens restart the BES”, and has not other useful info in it. > > *From:* Martin Blackstone [mailto:mblackst...@gmail.com] > *Sent:* 26 April 2011 18:26 > *To:* MS-Exchange Admin Issues > *Subject:* RE: BES - "Lookup Failed"? > > > > What is your Exchange version? > > > > *From:* Paul Hutchings [mailto:paul.hutchi...@mira.co.uk] > *Sent:* Tuesday, April 26, 2011 10:14 AM > *To:* MS-Exchange Admin Issues > *Subject:* BES - "Lookup Failed"? > > > > Appreciate this is the Exchange list but I also expect many of you use BES > so maybe someone’s encountered this. > > > > We have a dedicated BES Express VM and around a dozen Blackberry’s right > now. What seems to happen randomly is that sending mail on some/all of the > Blackberry’s fails, as does the ability to do address book lookups – you > just get “lookup failed” on the Blackberry, and restarting the BES fixes it. > > > The BES Express server is running 2003 R2 x64 and the BES Express is > 5.0.2.29. > > > > Any suggestions would be great. > > > > Thanks, > > Paul > ------------------------------ > > *MIRA Ltd* > > > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England > > Registered in England and Wales No. 402570 > > VAT Registration GB 100 1464 84 > > > > The contents of this e-mail are confidential and are solely for the use of > the intended recipient. If you receive this e-mail in error, please delete > it and notify us either by e-mail, telephone or fax. You should not copy, > forward or otherwise disclose the content of the e-mail as this is > prohibited. > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > > ------------------------------ > CONFIDENTIALITY STATEMENT: The information transmitted, or contained or > attached to or with this Notice is intended only for the person or entity to > which it is addressed and may contain Protected Health Information (PHI), > confidential and/or privileged material. Any review, transmission, > dissemination, or other use of, and taking any action in reliance upon this > information by persons or entities other than the intended recipient without > the express written consent of the sender are prohibited. This information > may be protected by the Health Insurance Portability and Accountability Act > of 1996 (HIPAA), and other Federal and Florida laws. Improper or > unauthorized use or disclosure of this information could result in civil > and/or criminal penalties. > Consider the environment. Please don't print this e-mail unless you really > need to. > > This email and any attached files are confidential and intended solely for > the intended recipient(s). If you are not the named recipient you should not > read, distribute, copy or alter this email. Any views or opinions expressed > in this email are those of the author and do not represent those of the > company. Warning: Although precautions have been taken to make sure no > viruses are present in this email, the company cannot accept responsibility > for any loss or damage that arise from the use of this email or attachments. > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe exchangelist > --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
