I've been in three different organizations in the past year and a half. One was huge, the 2nd was medium, and the current one is a smaller group. The huge one had an Enterprise class change management system and spent hundreds of thousands installing, customizing, migrating, and training users on. It's from BMC. They went with it because they were using Remedy for Help desk, and BMC for monitoring and scheduling. That required several days of work and meetings plus multiple levels of approval to get some very basic changes done, not to mention anything complex. They wasted (IMHO) a lot of money pushing "paper" around. They had a weekly meeting, plus calls for special approvals, etc.
2nd company used Sharepoint to do it - one homemade form, free built in reporting. They also had a weekly meeting, you read your stuff, answered any questions, and were approved. Then you put in status, results, success or failure. Very efficient. 3rd company is a business unit of larger company, only does change control if you think it can impact the parent. Otherwise, the manager sends an email to the team and receives questions or comments. Uses their email for the log, and if anything security or otherwise audit related, a case is opened in the helpdesk system. So, if you want something easy and that can support small, I would suggest you check out Sharepoint (if you already have it running), then the cost is the effort to build a form, test, and solicit input from the users. Don K ________________________________ From:Dave Wade [mailto:dave.w...@stockport.gov.uk] Sent:05 March 2012 16:44 To:MS-Exchange Admin Issues Subject:RE: Change Control methods? For an Organization it is no longer useful to manage these things in isolation any more. ITIL and ISO27000 really require a holistic approach so that the impact of changes on Availability and Continuity, Capacity and Costs are considered which means you need a Holistic Approach to change. That covers all these things… There again for small sites a sheet of paper may be OK…. Dave Wade 0161 474 5456 From:David Thor Johnson [mailto:idama...@comcast.net] Sent: 01 March 2012 02:08 To: MS-Exchange Admin Issues Subject: Change Control methods? Hi all, What are you all doing in regards to change control in your networks and servers. We used to keep a paper log in the server room for whenever a server was patched or rebooted. Is there a software method that you wopuld recommend? Thanks in advance for all input is appreciated. Cheers, David Thor Johnson --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist ********************************************************************** The Council has launched its Streets Ahead initiative to show how we can keep Stockport moving during the winter months. For all the latest news visit the new web pages at www.stockport.gov.uk/streetsahead This email, and any files transmitted with it, is confidential and intended solely for the use of the individual or entity to whom they are addressed. As a public body, the Council may be required to disclose this email, or any response to it, under the Freedom of Information Act 2000, unless the information in it is covered by one of the exemptions in the Act. If you receive this email in error please notify Stockport ICT, Corporate & Support Services via email.qu...@stockport.gov.uk and then permanently remove it from your system. Thank you. http://www.stockport.gov.uk ********************************************************************** --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist“Any opinion expressed in this e-mail or any attached files are those of the individual and not necessarily those of Hoople Ltd. You should be aware that Hoople Ltd. monitors its email service. This e-mail and any attached files are confidential and intended solely for the use of the addressee. This communication may contain material protected by law from being passed on. If you are not the intended recipient and have received this e-mail in error, you are advised that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. If you have received this e-mail in error please contact the sender immediately and destroy all copies of it. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
