Hi guys,
Thank you for all of your opinions and help, including off-list. I wanted to give you an update, since I should report the good with the bad. The bad was the way this was handled by GFI in the first place. That was explained in my first email. But the good is that a couple of different people from GFI spoke with me today and we have cleared this up. They are going to credit me the money they charged me. So, I wanted to thank them publicly for taking the time to explain their position and to help make this right. Evan ___________________________ Evan A. Brastow Automated Emblem Supplies, Inc. 61 Green Street Foxboro, MA 02035-2865 Phone: (508) 543-6511 Ext. 109 Fax: (508) 543-6512 "Be not afraid of growing slowly; be afraid only of standing still." - Chinese Proverb From: John Matteson [mailto:john.matte...@gmail.com] Sent: Tuesday, February 19, 2013 5:38 PM To: MS-Exchange Admin Issues Subject: RE: GFI - Ugh Hi Evan: I think that's called ILLEGAL. Don't swallow the lost money, make a stink about it, first with the sales department, then with the higher up's in the company. Quotes are legally binding documents once they are executed. John M. From: Evan Brastow [mailto:ebras...@automatedemblem.com] Sent: Tuesday, February 19, 2013 12:17 PM To: MS-Exchange Admin Issues Subject: GFI - Ugh Interesting experience this week that I thought I would share. We use GFI MailEssentials and MailSecurity. Not really thrilled with it, but when Sunbelt merged into GFI, we ended up going down that route. The other day, I get an email saying our maintenance will expire in 60 days. I follow the link and renew for a year. I then get an email from a GFI sales rep saying that what I had renewed wasn't correct. They would send me a new quote. They did. It was higher than what I'd ordered from their original email. I told them I'd have to look at some other options but may not going through with the renewal. Then they tell me there are no refunds, so I will lose the $503 they originally charged me for the product I renewed from the link they sent in their email that was incorrect. What a bait-and-switch! "Here, renew this. Thanks. We have your money. Oops, we sent you the wrong renewal quote. The actual one is higher. No refunds." I doubt Sunbelt would have ever done that. Anyway, who has a good suggestion for anti-spam products that would integrate well in an Exchange 2010 and Outlook 2007 environment? Thanks all, Evan --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
