Nick, Sometime, it is worse than it was in the Soviet time. People have no responsibility at all.
I do not want to ignore the problem but you can not go against the tide. Russia sees the heavy population decline, lack of skilled workforce (good companies have trouble finding right people, you should know that well). So even low level clerks now that they easily find a job in another bank... Why care then about the customer? To be fair, however, as I travel a lot in Russia, my impression is that the service is bad mainly in Moscow, St.Petersburg and other larger cities, also in Vladivostock/Nakhodka/Far East area, people have much better attitudes in West Siberia region. Cheers! Wednesday, February 20, 2008, 7:58:06 PM, you wrote: > Vladimir, > This is the attitude which allows them to provide such "Soviet" service as I > and others call it. > Ignore the problem if you wish but if everyone does the same, can you imagine > how bad service in Russia would be now? > Regards, > Nick > ----- Original Message ---- > From: Vladimir Afanasev <[EMAIL PROTECTED]> > To: The Moscow Expat List <[email protected]> > Sent: Wednesday, February 20, 2008 12:35:22 PM > Subject: Re: Expat List Citi bank - complaining > Julian, > What will they do, can I ask you? Russian law prohibits western banks > to establish direct branches here. Citibank here is incorporated as > ZAO KB Citibank, it is purely a Russian company, with its own balance > sheet, P&L etc. What you see is just the brand name that you know, but > what's behind it is completely different from the west. > If Russia gets into a new financial crisis, Citibank in the US will > assume no obligations of ZAO KB Citibank in Russia if this Russian > bank also experiences financial difficulties. Same for Raiffeisen, it > is also another ZAO. > For me, roots of the problem lie not in the poor supervision from the > US management, they are in the poor state of the service sector in > Russia, the fact that its economy depends only on exports of oil and > gas, that there are numerous stupid regulations which make the conduct > of private business very difficult, widespread corruption, > deteriorated educational system, nepotism which makes young people > believe that working hard is useless because you will not achieve > anything, etc. > Of course there are positive sides like high oil prices, increasing > stabilisation fund, hard currency reserves, single party of power, etc > but all these benefits are not for you, Julian, not for myself, not for > many other people living in this country. Nobody will hear your voice. > Because there are so many people who will continue to use > Citibank/RZB/other banks just because they accept such service is > normal. > All the best > Vladimir > Wednesday, February 20, 2008, 8:57:38 AM, you wrote: >> People, Don't just accept this! You all have access to the Internet! >> I just cut and pasted the last big email about citi bank and sent it to >> the board of directors in America. ( I removed email addresses) >> You have a voice, use it! >> I >> Julian Beirne >> Moscow > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > http://www.expat.ru/forum/ > > ____________________________________________________________________________________ > Looking for last minute shopping deals? > Find them fast with Yahoo! Search. > http://tools.search.yahoo.com/newsearch/category.php?category=shopping _______________________________________________ Expat mailing list [email protected] http://www.lists.ru/mailman/listinfo/expat http://www.expat.ru/forum/
