Kimberly, thank you for your courage in bringing this up. Public exposure remains the best chance to change the deplorable levels of service in Russia. Clearly people seem to have had vastly different experiences with Liga but ultimately the burden of proof should lie with the company.
> Message: 2 > Date: Fri, 29 Jun 2012 09:36:06 -0400 > From: Kimberly Zenz <[email protected]> > Subject: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! > To: The Moscow Expat List <[email protected]>, The Moscow Expat List > <[email protected]> > Message-ID: > < > capj8e1vmekrzzww32pu7fcegfvs5jsmhyapyuck1puixqv6...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hello all, > > I just left the Liga Visa and such a surprising, unpleasant experience that > I thought I should pass it on and help others avoid the same treatment. I > know that they are popular on this list and I used them once in the past > with no trouble so I anticipated no problem this time. When I went to pick > up my visa it was the wrong type. I had originally requested the type that > it was, but had to change it to include travel to assist a seriously ill > relative. The office swore they never received my new application but I was > able to show them on my phone that I had sent it. I did not get a second > confirmation after I emailed it, but I never got one for the first visa > type, nor did my collegue who also used Liga Visa, so I did not expect > one. The office then set for Vadim, company owner and the main point of > contact for customers coming from expat.ru > > >From the beginning Vadim was angry. He did not want to try and solve the > problem or even hear what it was. He certainly did not want to hear my > explanation of events - every time that I tried to tell him he angrily > interrupted. When I tried to show him the email that I sent him on my > phone, placing it on his desk, he threw it back at me! He also accused me > of lying, and of having written the email just then. I sent the email from > my personal gmail address and repeatedly offered to log on on his computer > so that he could see all correspondence and the dates on Google's servers. > He refused, quite angry by now, yelling and threatening to call security. I > was still trying to solve the visa problem though and asked him to please > look at my email to see that I hadn't lied. Instead he got even angier and > more insulting. At this point, to my embarrassment, I started to cry. I am > upset about the relative and was very concerned about getting to see them. > I explained this. > > Vadim responded by again saying that we were in his office, he could do as > he liked and that he was calling security. He was yelling quite loud by > this point. He tore my paperwork up in front of me and told my colleague, > who came to get an unrelated visa invitation to process in Vilnius, that he > (Vadim) would ensure that my colleague couldn't get his visa there (literal > quote "Vilnius is closed to you!"). > > All because I asked him to investigate an error in visa type. I suspect > that the immediate anger and rudeness was to avoid having to do so and > uncovering an error by him or his staff. In that case he succeeded, as we > left without my visa. I must now find very quick alternative arrangements > and am very sorry that I ever put my trust in Vadim and Liga Visa. I am of > course angry, but I am also in a state of shock - never in my adult life > have I seen someone react to a normal request in such an angry, violent and > rude manner. It was beyond unprofessional, it was a little crazy. There are > many visa services in Moscow and abroad, I recommed that you use one of the > others the next time you or someone you know needs one and avoid the risk > of both not getting the visa you need and the angry threats. > > - Kimberly > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://www.lists.ru/pipermail/expat/attachments/20120629/5945f99b/attachment-0001.html > > ------------------------------ > > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > > > End of Expat Digest, Vol 92, Issue 12 > ************************************* >
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