So a person with a legitimate complaint of abusive behavior on Vadim's part is a troll. Screaming at your customers is bad business if nothing else, and calling someone a troll for pointing that out is hardly appropriate. I don't appreciate being screamed at or called a troll and I don't tolerate either.
________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Jerome Dewald Sent: Monday, July 02, 2012 12:03 PM To: The Moscow Expat List Subject: Re: Expat List Liga To the extent that Kimberly wants to raise a complaint, I agree with you and I respect her complaint. But this has now become a rant. Except for the occasional troll who would like only to prolong and inflame the rant, I have heard no one else bring forth a similar or, in fact, any complaint about Liga or Vadim. For this reason I think it is time for her to stop badmouthing Vadim, let her complaint rest and let the rest of us get on with something more interesting, like sex on airplanes, getting drunk, or how bad the airlines and landlords are in Russia. On Mon, Jul 2, 2012 at 2:21 AM, John Riley <[email protected]> wrote: Hey Jerome, Isn't it in all our interests to hear both the good & the not so good about the services we need to avail ourselves of, especially given that many of them are overpriced & come on many occasions with dubious customer service?? If Kimberley (who I've never met) had a bad experience, is she badmouthing by recounting what happened to her?? The heart of her dispute, as she recounts it, was the reaction to a problem that she explains was of Liga's making - perhaps in all your years they never got it wrong to the extent that you had cause to complain. My own personal experience in Russia is that there's insufficient competition to the extent that standards of service fluctuate, & providers become complacent. Thus I'm never surprise by how experiences vary customer to customer. I've used Liga in the past & was quite satisfied but if someone else genuinely had a different experience I'm interested to hear about it. Cheers On 7/1/12 12:00 PM, "[email protected]" <[email protected]> wrote: >Send Expat mailing list submissions to > [email protected] > >To subscribe or unsubscribe via the World Wide Web, visit > http://www.lists.ru/mailman/listinfo/expat >or, via email, send a message with subject or body 'help' to > [email protected] > >You can reach the person managing the list at > [email protected] > >When replying, please edit your Subject line so it is more specific >than "Re: Contents of Expat digest..." > > >Today's Topics: > > 1. Re: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! > (Jerome Dewald) > 2. Re: WARNING: Avoid Liga Consultant/Rusvis.org! > ([email protected]) > > >---------------------------------------------------------------------- > >Message: 1 >Date: Sat, 30 Jun 2012 11:00:07 +0400 >From: Jerome Dewald <[email protected]> >Subject: Re: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! >To: The Moscow Expat List <[email protected]> >Message-ID: > <CAD+1ou_1VwNmkb3pTSAAn9UPOCsP18H8-S4=0M4XCtzQ1UfH=a...@mail.gmail.com> >Content-Type: text/plain; charset="koi8-r" > >I have lived in Moscow for more than 20 years. I have used Liga for many >years now after having some lukewarm experiences with other visa services. > Vadim has helped me out of numerous problems with my visas over the >years. He is a lifesaver. I have never once had a problem with Liga or >with Vadim. I have recommended him and his firm to my friends and never >once have I heard that there was a problem. To the contrary, my friends >have reported back to me that Liga provided excellent service and advice. > >I am sorry you have had a problem at Liga. But I cannot agree with you >concerning your recommendation. I will continue to use Liga for all my >visa needs and I will continue to recommend them to my friends and >acquaintances. Of course, if something changes at Liga, I may change my >mind. But my most recent visa through Liga was just last week and once >again, Vadim came through just as he always has. He got me visas when no >one else could. > >P.S. In the interest of full disclosure, I do not work for Liga, nor have >I ever worked for them. I do not get any compensation from Vadim for any >reason and I never have. My loyalty to Vadim is strictly because he has >saved my ass so many times in the past that I feel I must stand up for him >and his firm. > >We can go private with this discussion, Kimberly, if you want to hear >details, but stop badmouthing Liga. > >On Sat, Jun 30, 2012 at 10:59 AM, Jerome <[email protected]> wrote: > >> I have lived in Moscow for more than 20 years. I have used Liga for >>many >> years now after having some lukewarm experiences with other visa >>services. >> Vadim has helped me out of numerous problems with my visas over the >> years. He is a lifesaver. I have never once had a problem with Liga or >> with Vadim. I have recommended him and his firm to my friends and never >> once have I heard that there was a problem. To the contrary, my friends >> have reported back to me that Liga provided excellent service and >>advice. >> >> I am sorry you have had a problem at Liga. But I cannot agree with you >> concerning your recommendation. I will continue to use Liga for all my >> visa needs and I will continue to recommend them to my friends and >> acquaintances. Of course, if something changes at Liga, I may change my >> mind. But my most recent visa through Liga was just last week and once >> again, Vadim came through just as he always has. He got me visas when >>no >> one else could. >> >> P.S. In the interest of full disclosure, I do not work for Liga, nor >>have >> I ever worked for them. I do not get any compensation from Vadim for >>any >> reason and I never have. My loyalty to Vadim is strictly because he has >> saved my ass so many times in the past that I feel I must stand up for >>him >> and his firm. >> >> We can go private with this discussion, Kimberly, if you want to hear >> details, but stop badmouthing Liga. >> >> >> On Fri, Jun 29, 2012 at 5:36 PM, Kimberly Zenz <[email protected]> wrote: >> >>> Hello all, >>> >>> I just left the Liga Visa and such a surprising, unpleasant experience >>> that I thought I should pass it on and help others avoid the same >>> treatment. I know that they are popular on this list and I used them >>>once >>> in the past with no trouble so I anticipated no problem this time. >>>When I >>> went to pick up my visa it was the wrong type. I had originally >>>requested >>> the type that it was, but had to change it to include travel to assist >>>a >>> seriously ill relative. The office swore they never received my new >>> application but I was able to show them on my phone that I had sent >>>it. I >>> did not get a second confirmation after I emailed it, but I never got >>>one >>> for the first visa type, nor did my collegue who also used Liga Visa, >>>so I >>> did not expect one. The office then set for Vadim, company owner and >>>the >>> main point of contact for customers coming from expat.ru >>> >>> From the beginning Vadim was angry. He did not want to try and solve >>>the >>> problem or even hear what it was. He certainly did not want to hear my >>> explanation of events - every time that I tried to tell him he angrily >>> interrupted. When I tried to show him the email that I sent him on my >>> phone, placing it on his desk, he threw it back at me! He also accused >>>me >>> of lying, and of having written the email just then. I sent the email >>>from >>> my personal gmail address and repeatedly offered to log on on his >>>computer >>> so that he could see all correspondence and the dates on Google's >>>servers. >>> He refused, quite angry by now, yelling and threatening to call >>>security. I >>> was still trying to solve the visa problem though and asked him to >>>please >>> look at my email to see that I hadn't lied. Instead he got even angier >>>and >>> more insulting. At this point, to my embarrassment, I started to cry. >>>I am >>> upset about the relative and was very concerned about getting to see >>>them. >>> I explained this. >>> >>> Vadim responded by again saying that we were in his office, he could do >>> as he liked and that he was calling security. He was yelling quite >>>loud by >>> this point. He tore my paperwork up in front of me and told my >>>colleague, >>> who came to get an unrelated visa invitation to process in Vilnius, >>>that he >>> (Vadim) would ensure that my colleague couldn't get his visa there >>>(literal >>> quote "Vilnius is closed to you!"). >>> >>> All because I asked him to investigate an error in visa type. I suspect >>> that the immediate anger and rudeness was to avoid having to do so and >>> uncovering an error by him or his staff. In that case he succeeded, as >>>we >>> left without my visa. I must now find very quick alternative >>>arrangements >>> and am very sorry that I ever put my trust in Vadim and Liga Visa. I >>>am of >>> course angry, but I am also in a state of shock - never in my adult >>>life >>> have I seen someone react to a normal request in such an angry, >>>violent and >>> rude manner. It was beyond unprofessional, it was a little crazy. >>>There are >>> many visa services in Moscow and abroad, I recommed that you use one >>>of the >>> others the next time you or someone you know needs one and avoid the >>>risk >>> of both not getting the visa you need and the angry threats. >>> >>> - Kimberly >>> >>> _______________________________________________ >>> Expat mailing list >>> [email protected] >>> http://www.lists.ru/mailman/listinfo/expat >>> http://www.expat.ru/forum/ >>> >> >> >> >> -- >> *s/* Jerome W. Dewald >> >> If they give you ruled paper, write the other way. >> -- Juan Ramon Jiminez >> >> Consistency is the last refuge of the unimaginative. >> -- Oscar Wilde >> >> ...when you have eliminated the impossible, whatever remains, however >> improbable, must be the truth. >> -- Sir Arthur Conan Doyle, (Sherlock Holmes) >> >> > > >-- >s/ Jerome W. Dewald >The stupid neither forgive nor forget; the naive forgive and forget; the >wise forgive but do not forget. > -- Thomas Szasz, The Second Sin (1973) "Personal Conduct" >-------------- next part -------------- >An HTML attachment was scrubbed... >URL: >http://www.lists.ru/pipermail/expat/attachments/20120630/449d8c9b/attac hme >nt-0001.html > >------------------------------ > >Message: 2 >Date: Sat, 30 Jun 2012 06:17:17 +0000 >From: [email protected] >Subject: Re: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! >To: "The Moscow Expat List" <[email protected]>, "The Moscow Expat List" > <[email protected]> >Message-ID: > <1333214346-1341037039-cardhu_decombobulator_blackberry.rim.net-18287500 - >@b28.c6.bise6.blackberry> > >Content-Type: text/plain > >Vadim is an asshole. I had a screaming match with him over somethiing >that was his fault too. Everyone should boycott Liga Consult. I've sent a >lot of people there in the past, but no more. That guy needs to learn his >lesson about being a dick > >Sent via BlackBerry by AT&T > >-----Original Message----- >From: Kimberly Zenz <[email protected]> >Sender: [email protected] >Date: Fri, 29 Jun 2012 09:36:06 >To: The Moscow Expat List<[email protected]>; The Moscow Expat >List<[email protected]> >Reply-To: The Moscow Expat List <[email protected]> >Subject: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! > >_______________________________________________ >Expat mailing list >[email protected] >http://www.lists.ru/mailman/listinfo/expat >http://www.expat.ru/forum/ > > > >------------------------------ > >_______________________________________________ >Expat mailing list >[email protected] >http://www.lists.ru/mailman/listinfo/expat > > >End of Expat Digest, Vol 93, Issue 1 >************************************ _______________________________________________ Expat mailing list [email protected] http://www.lists.ru/mailman/listinfo/expat http://www.expat.ru/forum/ -- s/ Jerome W. Dewald The stupid neither forgive nor forget; the naive forgive and forget; the wise forgive but do not forget. -- Thomas Szasz, The Second Sin (1973) "Personal Conduct"
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