> They are often things suggested by tech-support personnel to tell users
> to try before calling back, when tech-support has no idea what is wrong
> and hopes they don't get stuck with the caller next time?  ;-)

Like the Gateway tech yesterday who told me that the intermittent flicker on
my monitor was caused by the incandescent light near the computer even
though the problem occurs whether the light is on or off! Grrrr.

Richard Yates





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