Dear Noel,
You are right - my bad. I can't predict when this will happen. I
have reported as much pertinent information as I can find - system,
memory etc. I will send a copy of the file when it happens again
(and try to narrow the window of what might have caused it).
I was not trying to be critical of MM's attitude about this (plenty
of others are holding up that placard), so I expressed myself badly,
if it came off that way. I am not an apologist for them either, but
I do know some of the people and find them to be decent and
reputable, and they make it clear that they have pride and want to
have a good product.
I should have been more clear that my frustration is more about not
being able to identify the occasions when this bug occurs so that I
can't tell them what's going on in a way that would be useful to them
(and ultimately to me).
Chuck
On Oct 18, 2005, at 3:04 PM, Noel Stoutenburg wrote:
Friends:
Reading Chuck's comment, I can't figure out how from
they have not encountered this and cannot reproduce it
Chuck predicates
(and are therefor unconcerned about fixing it - they can't find it)
Seems reasonable enough to me, no matter how much one wants to find
a problem, if one cannot do so, one cannot address it.
This raises in my mind, exactly what those who make bug reports
include in those reports. I'd guess the chances that a bug report
is going to be taken seriously improves the more information one
includes: and that it would be helpful to MacSupport or WinSupport,
besides knowing what platform one is running, also to know how much
memory is available, what notation files are open, and what other
processes might be running, and what utilities might be running,
and it would probably be helpful to have include with the bug
report a copy of any notation files being edited when the problem
was found.
ns
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Chuck Israels
230 North Garden Terrace
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phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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