> [EMAIL PROTECTED] wrote: > > > Contact the techsupport people at makemusic's > web-site, but be > > forewarned that they designed it so as to > discourage any but the most > > irate and determined customers from actually > completing the process. > > Unless they have revamped it recently, that is. >
Actually they've designed it so that they don't get completely ridiculous amounts of spam. It was getting worse by the day when I left support 3 years ago. I'd easily spend 30 minutes or more in the morning just going through and deleting spam e-mails, e-mails with virus attachments, etc. As I understand it, the problem had become exponentially worse. The new system is nice in that it actually assigns case numbers and gets people to include useful information which results in more productive support. It also ensures that the people who are paying for products are getting first priority - something that was never possible to achieve with the old e-mail system. You spend a little extra time filling out your support request, but you get your answers faster in return. Tyler __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
