Hi Jef,
You can try (952) 937-9703, and then maybe you can get the same
extension. I hope you will call. It's our only hope of improving a
not so great support system. I used to really enjoy communication
with a lot of the people there, and it's not so much fun now.
I do get the impression that the "executive level" people would like
things to be better, but whether they'll follow up and make the
necessary changes is anyone's guess. Customer pressure needs to be
applied.
Chuck
On Nov 13, 2006, at 3:39 PM, shirling & neueweise wrote:
chuck, good thing you reiterated, i seem to have missed your
initial comment. is there a non-800 number? i'm not in north
america.
Hi Jef,
I reiterate, please call this guy and let him know. It's his job.
Jim Bruce - customer support chief 1-800-843-2066 xt. 3644
Chuck
--
shirling & neueweise ... new music publishers
mailto:[EMAIL PROTECTED] :.../ http://newmusicnotation.com
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Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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