Hi Hiro,

I love HP printers. I've never had a bad experience with them. But at the time I bought my current printer (3 years ago), I could not afford an HP 5000 series. The Ricoh AP2610 had just been discontinued, and the dealer I bought it from was auctioning off brand new (not refurbished) models on eBay. I paid less than $400 for the printer, plus about $200 for the duplex unit. A duplexing large- format laser printer for $600? It seemed too good to be true.

Things started going wrong about a year ago, when the printer stopped being able to reliably duplex the heavy paper I use for parts, or reliably feed sheets from the bypass tray that had already been printed on one side -- a bit of a problem when trying to make 2-sided booklet parts. Then, in January, it spat out the exit articulator with a batch of paper -- this was a few days before a gig. (Luckily I didn't need to print any new parts for the gig). It took a $270 service call to fix it -- although if I had been able to figure out what the part was and where it goes, I could easily have just popped it back in myself. (It took the Ricoh tech two hours to figure this out, however... )

Now the registration on the printer is totally screwed up, and the $200 maintenance kit I installed didn't help one bit. The Ricoh technician was able to come by today, but couldn't solve the problem. (I have to pay $270 for the house call regardless.) He's ordered me new registration and paper feed clutches, and will be back to install them next week -- another $270 for the labor, plus whatever the parts cost. And HOPEFULLY that fixes the problem, but if not...

I have no idea how the hell I'm going to afford all this, but obviously I can't start working my way out of this hole without a working printer.

Cheers,

- Darcy
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[EMAIL PROTECTED]
Brooklyn, NY



On 08 Mar 2007, at 2:54 PM, A-NO-NE Music wrote:

Darcy James Argue / 2007/03/08 / 10:20 AM wrote:

For the insanely curious, an update on my printer drama -- Ricoh
AP2610 maintenance kit did *not* fix the problem of many pages
printing too low on the page. I actually had high hopes, as the
design of the transfer roller seems to have been tweaked. So I had to
put in another service call -- my second of 2007. The phrase "good
money after bad" springs to mind.

Next time, you might want HP.  When OSX came out, my HP scanner no
longer worked.  I called HP.  I learned they have no intention of
releasing OSX driver for this scanner BUT offered me a newer model. All
what I had to do was to send my old scanner after I received the new
one. I paid nothing. Talk about a customer service! Besides my 5MP is
still rock solid after, ur how many years?  15?

--

- Hiro

Hiroaki Honshuku, A-NO-NE Music, Boston, MA
<http://a-no-ne.com> <http://anonemusic.com>


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