On 8/9/2011 12:11 PM, Darcy James Argue wrote: > But it's obviously frustrating when you have defend yourself to > customer support as legitimate user who just wants access to your own > software.
Agreed. If you can sufficiently identify yourself to them, their job should be just to do as you ask with your authorizations. I had a similar experience recently -- laptop died, had to install and authorize on a new laptop. I wouldn't say I was hassled about it, but the rep did ask some questions about why I hadn't deauthorized on the old computer. I feel like it's not really their business; maybe I just don't feel like deauthorizing myself, but I should be able to call up and do it via phone. Aaron. _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
