I'm planning on switching to a Mac in a few months... Maybe I should
start the process for switching my Flex license now, so I have it in time :)
Shan
Xavi Beumala wrote:
I'm having the same problems here! It's incredible but I've been
trying to transfer my win license to mac for the last 3 weeks, and
today my trial has finally expired! I won't get my license in less
than a week so... this means I can't work!
really bad
X.
On 2/3/07, *Matt Chotin* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
I'll look into it.
Matt
Flex PM
------------------------------------------------------------------------
*From:* flexcoders@yahoogroups.com
<mailto:flexcoders@yahoogroups.com> [mailto:
flexcoders@yahoogroups.com <mailto:flexcoders@yahoogroups.com>]
*On Behalf Of *Chris Allen
*Sent:* Friday, February 02, 2007 12:46 PM
*To:* flexcoders@yahoogroups.com <mailto:flexcoders@yahoogroups.com>
*Cc:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>;
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
*Subject:* [flexcoders] More Mac licensing issues: [WAS:: Max OS X
Flex Builder 2.01 License Issue - still waiting
To anyone at Adobe who's listening:
I'm working on a Flex2 project for Scholastic
http://scholastic.com <http://scholastic.com> and we are running
into a wall in terms of getting our Flex Builder licenses
transfered to the Macintosh platform. We purposely bought Windows
versions knowing that it "wouldn't be a problem" to transfer the
license when the Mac version became available.
This licensing situation that we and others have experienced is
completely unacceptable. John Dowdel, do you think that you can
help us out a bit, or escalate the issue, as you did for others
experiencing these problems? Or maybe Ted Patrick, you could let
others there know that this is a major issue for people, and it
should be addressed.
Here are the issues that we are currently facing:
1. In order to transfer the license you have to be the authorized
purchaser of the software and Adobe won't accept a request form
the actual end user of the license. To make it worse Adobe won't
tell us who that person is. At a rather large organization (10,000
+ employees) like Scholastic, finding this "authorized person" is
really difficult to do.
2. Even if we do find the person above, we are told that the
process will take five days from the approved request before Adobe
will issue the Mac license number.
3. Currently there's no way for us to extend the trial version
until this is worked out. We either have to install the trial on
another computer or just wait it out.
It's a pitty that such a great piece of software has so many
barriers and red tape to actually use it.
Thanks very much for you attention to this issue.
-Chris
On 2/1/07, *Brendan Meutzner* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Hi,
Transferring licenses doesn't seem to be the only issue. We've
been using a trial Mac version which just expired and I put
through the order for a Mac license online last night thinking
we'd have a valid key within a few minutes (like we did for the PC
version last summer)... Not quite... it immediately showed as
pending last night, and remained that way this morning. So after
30 minutes on hold with customer support this morning, I'm told
that the more "expensive" transactions are processed manually and
that somebody would be reviewing the details within the next 2-3
days. WTF? Since when is a $499 FlexBuilder license expensive,
and even so, why do they need to process manually? Really really
not happy this morning... especially because it's pretty much
impossible to find a "temporary" key for the Mac version (I didn't
just say that though)...
It's too bad that the fantastic relationship we have with the
Adobe engineers can't spread over to the CS department a bit...
Brendan
On 1/25/07, *Tom Chiverton* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
On Wednesday 24 January 2007 19:53, John Dowdell wrote:
> What you and Ethan describe doesn't seem acceptable to me either, but
> let me get some more information on this, and get back to the
list when
> I do, good?
Sounds great.
Could you also try and find out if there are plans to just
automate the whole
process ?
It strikes me that converting license betwen platforms shouldn't
really
require a human in the loop, if it's only done once.
--
Tom Chiverton
Helping to advantageously aggregate prospective experiences
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