Allow me to tagline here more generically: We definitely DO want to hear about when you're having a problem with our software (or hardware for that matter). It is because of YOU (our customers) that we are still in business and it is one of our core values that we care about you and making sure that you're pleased with our product as a whole. It is for this reason that our customers have access to Beta software and a venue like FlexEdge to voice such issues so we can work with you to resolve them.
What we DO NOT want to do is to let this positive interaction with existing customers scare away potential buyers just because we're talking about the problems out in the open (rather than hiding them away or sweeping them under the rug). This is a relatively new paradigm in terms of how to do business, but we've found that it works out for the better of the product, the customer's experience, and thus the business. I could say more along the same lines, but let's just leave it at that. Please continue to test and provide feedback on the latest driver/firmware/PowerSDR. Without this, the process of solidifying a release becomes a longer process. Eric Wachsmann FlexRadio Systems *"Tune in Excitement!" ™* On Mon, Apr 26, 2010 at 10:20 AM, Gerald Youngblood <[email protected]>wrote: > Hi Drax, > > Yes, please report any bugs you find in the new drivers on our formal bug > tracking system. There is a link to do so on the PowerSDR menu bar. > > The "raspy audio" came into existence with the advent of Windows 7. It > occurs only on some specific system configurations and to my knowledge is > isolated to Win7. I have reported this on the reflector before but will > repeat it here. I run PowerSDR Win7 64-bit on a Gateway SX2800-07 PC with > zero issues. I run two receivers at 192 kHz and 512 buffers in Normal mode > with no raspy audio. > > However, that was *not* the case when I used the on board FireWire card. I > had that exact raspy audio problem after running a few minutes. I had to > work really hard to get it to go away. When I finally installed a good PCI > Express FireWire card, it completely solved the problem and I have never > seen it again. There may be other PC system issues that can cause this > problem but that card solved mine. The vast majority of customers are not > having problems with this. > > A little background on this issue. Microsoft completely rewrote the > IEEE-1394 interface for Windows 7. That meant that our FireWire chip > vendor > had to write new drivers in conjunction with Microsoft to support the new > code from Microsoft. FlexRadio does *not* write the driver nor do we have > access source code for the core driver. We are completely dependent on > Microsoft and our chip vendor to get this right. We are reporting issues > to > our chip vendor and they are working with us to resolve any issues. > > To summarize, this is either a Microsoft Window 7 problem or a FireWire > driver problem or both. It also is specific to certain PC configurations > because the vast majority of customers do not have the problem. As I > stated > above, I had it and fixed it with a hardware change. > > We appreciate your patience while our chip vendor and Microsoft sort this > out. > > 73, > Gerald > > > Gerald Youngblood, K5SDR > President and CEO > FlexRadio Systems(TM) > 13091 Pond Springs Road, #250 > Austin, TX 78729 > Phone: 512-535-4713 Ext. 202 > Email: [email protected] > Web: www.flex-radio.com > > Tune In Excitement (TM) > > PowerSDR(TM) is a trademark of FlexRadio Systems > > > On Sun, Apr 25, 2010 at 8:12 PM, Drax Felton <[email protected]> wrote: > > > > > > > Raspy audio: OK Subject dropped. I didn't intend to be a nuisance. > > > > > > > > Should I continue to report other bugs I find in Power SDR 2.x and the > new > > drivers? > > > > > > > > > > > > Drax, KB3X > > > > > > > > _______________________________________________ > > Flexedge mailing list > > [email protected] > > http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz > > This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is > used > > for posting topics related to SDR software development and > experimentalist > > who are using alpha and beta versions of the software. > > > _______________________________________________ > Flexedge mailing list > [email protected] > http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz > This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is used > for posting topics related to SDR software development and experimentalist > who are using alpha and beta versions of the software. > _______________________________________________ Flexedge mailing list [email protected] http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is used for posting topics related to SDR software development and experimentalist who are using alpha and beta versions of the software.
