Will there be any changes to the support or location of support for PSDR and
the "older" rigs ?
Gedas, W8BYA
Gallery at http://gedas.cc
Light travels faster than sound...
This is why some people appear bright until you hear them speak.
----- Original Message -----
From: "Tim Ellison, W4TME" <[email protected]>
To: <[email protected]>
Sent: Monday, August 05, 2013 7:35 AM
Subject: [FlexEdge] Announcing the new FLEX-6000 / SmartSDR User
SupportCommunity
We are excited to announce our new on-line user support community, the new
authoritative place to share ideas, give feedback, ask questions, or
report issues with the FLEX-6000 and SmartSDR!
So I know you are asking "what exactly is a user support community?"
Well, a user support community represents the best of all worlds for
providing Internet based support and is the reason we chose it to support
the new FLEX-6000 and SmartSDR. Historically, internet based support could
be delivered via different means such as reflectors, knowledge bases, and
forums. Each had its advantages and disadvantages.
Reflectors and mailing lists offered a convenient notification mechanism
of new posts and direct user participation, but lacked the ability to
easily search its contents and topics were not logically organized. A
Knowledge Base contains authoritative information, is easily searchable
and the content logically organized by products, but users could not
directly provide their own feedback or knowledge to the static articles.
Forums provide direct user participation and searchable content, but
lacked a convenient notification mechanism of new posts and the content
provided by the users has no method of validating which answer is most
correct or authoritative.
It seemed like there wasn't a good overall solution until the best of all
worlds were merged together into "user support communities". Since
FlexRadio Systems is providing you a best in class ham radio, we made a
decision to do the same with how we support the FLEX-6000 and SmartSDR.
Therefore we have chosen to use a user support community solution.
We understand that it will take a little time to migrate from some of the
previous methods of Internet based support to this new paradigm, not
unlike the paradigm shift that the FLEX-6000 is doing to ham radio. And
change can sometimes be frustrating, but we honestly believe in and are
100% behind the user support community concept. You will directly see
proof of our dedication by receiving authoritative answers to your
questions from different FlexRadio Systems employees and savvy users such
as yourself. As a matter of fact, we have a FlexRadio Support Community
Elmer program that rewards and identifies users who provide the best
answers in the community. A little more on that aspect of the community
below.
Also, the user support community does *not* replace the HelpDesk or the
ability to call our Tech Support phone line for personal one-on-one
assistance directly from FlexRadio Systems. The user support community is
intended to augment our current integrated support delivery mechanisms for
the FLEX-6000 and SmartSDR.
So let's get started using the community! NOTE: The FlexRadio support
community will be replacing the Preview mailing list very shortly, so
please join soon and begin participating.
=================================================================================
Follow this link to visit the support community:
http://community.flexradio.com/
=================================================================================
Using your favorite Internet browser, use the link or URL above to access
the FlexRadio Support Community. The first thing you need to do is create
a user account in order to log in and begin posting and answering
questions from fellow Flexers regarding the FLEX-6000 and SmartSDR. To do
this, click on the link at the top right hand corner that says "Sign Up"
to display the Login dialog box.
You will not be initially presented with the options to create a new
account. You must click on the link at the bottom of the Login dialog box
that says "Or, create a new Get Satisfaction account..." to create your
account unless you have an existing account with another GetSatisfaction
community which in that case you can log into the FlexRadio community
without creating an account. (GetSatisfaction is the community software
solution we selected as our support community provider)
To create a new user account, enter the name you want displayed as a
support community member. Then enter a valid e-mail address and a
password (must be at least 8 characters) that must be entered twice to
verify it was entered correctly. The last step is to enter the CAPTCHA
verification phrase exactly as it is shown in the displayed image. Then
click on the "Sign Up" button. If your login was successful, the link at
the top right hand corner of your web browser will show "Your Dashboard &
Account".
You may want to take this time to edit your FlexRadio Systems Community
profile by clicking on the "Your Dashboard & Account" link and then
clicking on the Edit Profile button. You can enter any profile
information of your choosing. Just click on the "Save Details" button
when you are done. To return to the FlexRadio Support Community just use
the community URL: http://community.flexradio.com/
One of the first things you will notice when you access the FlexRadio
Support Community is a listing of FLEX-6000 products at the top of the
page. This allows users to post questions and get answers for specific
FlexRadio products, such as a particular radio model or one of the several
SmartSDR software packages.
One of the conveniences of the e-mail list used for discussing SmartSDR
Preview and FLEX-6000 information is instant notification when a new topic
has been posted by a Flexer. The FlexRadio Support Community provides the
same benefit, but at a more granular level. For instance, say you only
want to receive information regarding the SmartSDR for Windows Preview
version but do not really want to receive notifications when topics are
posted about SmartSDR CAT. With the FlexRadio User Community you can
subscribe to or "follow" specific topics that are product centric. Just
click on the product you want to follow and click on the "Follow" button
on the right hand side of the screen. If you want to stop getting product
notifications when topics are posted or updated, just click on the
"Unfollow" button. It really is that simple.
For more information on how to use the features of the Support Community,
please see the following community topic:
http://community.flexradio.com/flexradio/topics/how_to_use_the_flexradio_systems_support_community
NOTE: E-mail notifications will be sent from the e-mail address:
[email protected] so make sure you either whitelist
the domain, mark it as not junk or SPAM. You may also want to set up an
e-mail filter so that all replies are sent to a specific e-mail folder.
One last thing about the new FlexRadio Support Community - we encourage
you to help others and will reward you for doing so by making some of you
Support Community Elmers. Our team does our very best to help out as fast
as we can but it's always beneficial to get input from the people who are
using our products on a regular basis. This is how you can support your
fellow Flexers by answering questions and sharing your experiences. And
for those who provide the best and most frequent answers, you can achieve
FlexRadio Systems Elmer status! Just click on the following Community
topic to learn more about the FlexRadio Elmer program:
http://community.flexradio.com/flexradio/topics/become_a_flexradio_support_community_elmer
We are eager to hear what you have to say, so join us and get started by
using and posting in the community today!
In advance, thanks for your participation. We greatly appreciate it.
-Tim
--
Tim Ellison, W4TME
Product Management, Sales & Support
FlexRadio Systems^(TM)
4616 W Howard Ln, Suite 1-150
Austin, TX 78728
Phone: 512-535-4713 Ext. 223
Email: [email protected] <mailto:[email protected]>
Web: www.flexradio.com <http://www.flexradio.com>
logo
_______________________________________________
Flexedge mailing list
[email protected]
http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz
This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is
used for posting topics related to SDR software innovation and other
technical SDR topics.
_______________________________________________
Flexedge mailing list
[email protected]
http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz
This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is used for
posting topics related to SDR software innovation and other technical SDR
topics.
