All FlexRadio products will eventually transition to this community support mode at some point from my understanding.
On Mon, Aug 5, 2013 at 7:07 AM, Peter G. Viscarola <[email protected]> wrote: > The new "Community" is an interesting cross between a support database and > a conventional internet forum. > > Congrats on evolving with the times. It'll be interesting to see if the > same sort of user-to-user conversations take place on the "Community" that > occur regularly here. > > Peter > K1PGV > > -----Original Message----- > From: Flexedge [mailto:[email protected]] On Behalf Of Tim > Ellison, W4TME > Sent: Monday, August 05, 2013 7:36 AM > To: [email protected] > Subject: [FlexEdge] Announcing the new FLEX-6000 / SmartSDR User Support > Community > > We are excited to announce our new on-line user support community, the new > authoritative place to share ideas, give feedback, ask questions, or report > issues with the FLEX-6000 and SmartSDR! > > So I know you are asking "what exactly is a user support community?" > Well, a user support community represents the best of all worlds for > providing Internet based support and is the reason we chose it to support > the new FLEX-6000 and SmartSDR. Historically, internet based support could > be delivered via different means such as reflectors, knowledge bases, and > forums. Each had its advantages and disadvantages. > > Reflectors and mailing lists offered a convenient notification mechanism > of new posts and direct user participation, but lacked the ability to > easily search its contents and topics were not logically organized. A > Knowledge Base contains authoritative information, is easily searchable and > the content logically organized by products, but users could not directly > provide their own feedback or knowledge to the static articles. Forums > provide direct user participation and searchable content, but lacked a > convenient notification mechanism of new posts and the content provided by > the users has no method of validating which answer is most correct or > authoritative. > > It seemed like there wasn't a good overall solution until the best of all > worlds were merged together into "user support communities". Since > FlexRadio Systems is providing you a best in class ham radio, we made a > decision to do the same with how we support the FLEX-6000 and SmartSDR. > Therefore we have chosen to use a user support community solution. > > We understand that it will take a little time to migrate from some of the > previous methods of Internet based support to this new paradigm, not unlike > the paradigm shift that the FLEX-6000 is doing to ham radio. And change > can sometimes be frustrating, but we honestly believe in and are 100% > behind the user support community concept. You will directly see proof of > our dedication by receiving authoritative answers to your questions from > different FlexRadio Systems employees and savvy users such as yourself. As > a matter of fact, we have a FlexRadio Support Community Elmer program that > rewards and identifies users who provide the best answers in the community. > A little more on that aspect of the community below. > > Also, the user support community does *not* replace the HelpDesk or the > ability to call our Tech Support phone line for personal one-on-one > assistance directly from FlexRadio Systems. The user support community is > intended to augment our current integrated support delivery mechanisms for > the FLEX-6000 and SmartSDR. > > So let's get started using the community! NOTE: The FlexRadio support > community will be replacing the Preview mailing list very shortly, so > please join soon and begin participating. > > > ================================================================================= > Follow this link to visit the support community: > http://community.flexradio.com/ > > ================================================================================= > > Using your favorite Internet browser, use the link or URL above to access > the FlexRadio Support Community. The first thing you need to do is create > a user account in order to log in and begin posting and answering questions > from fellow Flexers regarding the FLEX-6000 and SmartSDR. To do this, > click on the link at the top right hand corner that says "Sign Up" to > display the Login dialog box. > > You will not be initially presented with the options to create a new > account. You must click on the link at the bottom of the Login dialog box > that says "Or, create a new Get Satisfaction account..." to create your > account unless you have an existing account with another GetSatisfaction > community which in that case you can log into the FlexRadio community > without creating an account. (GetSatisfaction is the community software > solution we selected as our support community provider) > > To create a new user account, enter the name you want displayed as a > support community member. Then enter a valid e-mail address and a password > (must be at least 8 characters) that must be entered twice to verify it was > entered correctly. The last step is to enter the CAPTCHA verification > phrase exactly as it is shown in the displayed image. Then click on the > "Sign Up" button. If your login was successful, the link at the top right > hand corner of your web browser will show "Your Dashboard & Account". > > You may want to take this time to edit your FlexRadio Systems Community > profile by clicking on the "Your Dashboard & Account" link and then > clicking on the Edit Profile button. You can enter any profile information > of your choosing. Just click on the "Save Details" button when you are > done. To return to the FlexRadio Support Community just use the community > URL: http://community.flexradio.com/ > > One of the first things you will notice when you access the FlexRadio > Support Community is a listing of FLEX-6000 products at the top of the > page. This allows users to post questions and get answers for specific > FlexRadio products, such as a particular radio model or one of the several > SmartSDR software packages. > > One of the conveniences of the e-mail list used for discussing SmartSDR > Preview and FLEX-6000 information is instant notification when a new topic > has been posted by a Flexer. The FlexRadio Support Community provides the > same benefit, but at a more granular level. For instance, say you only > want to receive information regarding the SmartSDR for Windows Preview > version but do not really want to receive notifications when topics are > posted about SmartSDR CAT. With the FlexRadio User Community you can > subscribe to or "follow" specific topics that are product centric. Just > click on the product you want to follow and click on the "Follow" button on > the right hand side of the screen. If you want to stop getting product > notifications when topics are posted or updated, just click on the > "Unfollow" button. It really is that simple. > > For more information on how to use the features of the Support Community, > please see the following community topic: > > http://community.flexradio.com/flexradio/topics/how_to_use_the_flexradio_systems_support_community > > NOTE: E-mail notifications will be sent from the e-mail address: > [email protected] so make sure you either whitelist > the domain, mark it as not junk or SPAM. You may also want to set up an > e-mail filter so that all replies are sent to a specific e-mail folder. > > One last thing about the new FlexRadio Support Community - we encourage > you to help others and will reward you for doing so by making some of you > Support Community Elmers. Our team does our very best to help out as fast > as we can but it's always beneficial to get input from the people who are > using our products on a regular basis. This is how you can support your > fellow Flexers by answering questions and sharing your experiences. And for > those who provide the best and most frequent answers, you can achieve > FlexRadio Systems Elmer status! Just click on the following Community topic > to learn more about the FlexRadio Elmer > program: > > http://community.flexradio.com/flexradio/topics/become_a_flexradio_support_community_elmer > > We are eager to hear what you have to say, so join us and get started by > using and posting in the community today! > > In advance, thanks for your participation. We greatly appreciate it. > > -Tim > -- > Tim Ellison, W4TME > Product Management, Sales & Support > FlexRadio Systems^(TM) > 4616 W Howard Ln, Suite 1-150 > Austin, TX 78728 > Phone: 512-535-4713 Ext. 223 > Email: [email protected] <mailto:[email protected]> > Web: www.flexradio.com <http://www.flexradio.com> > > logo > _______________________________________________ > Flexedge mailing list > [email protected] > http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz > This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is > used for posting topics related to SDR software innovation and other > technical SDR topics. > > _______________________________________________ > Flexedge mailing list > [email protected] > http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz > This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is > used for posting topics related to SDR software innovation and other > technical SDR topics. > -- ____________ Apply appropriate technology. Use what works without prejudice. Steven L Hess ARS KC6KGE DM05gd22 Google Voice 661 769 6201 +SMS openSUSE Linux 12.3 KDE Known as FlameBait and The Sock Puppet of Doom. _______________________________________________ Flexedge mailing list [email protected] http://mail.flex-radio.biz/mailman/listinfo/flexedge_flex-radio.biz This is the FlexRadio Systems e-mail Reflector called FlexEdge. It is used for posting topics related to SDR software innovation and other technical SDR topics.
