Hi, Agreed! We've used variations of CI mixed with ethnography in the past. Two instances involved museums. There were a few things that we found to be very important that are not explicit in the draft but I'm sure you've considered. It also goes without saying that each inquiry became tailored to each institution to some degree so a generic protocol is only a starting point.
* Repeat visits are a must or at minimum field visits were scheduled over several consecutive days, e.g. a week. This allowed for refining the protocol, targeting the inquiries, reflection, and follow-up. * We relied equally on participant observation (which requires putting the time in) as well as interviews. We targeted our observation work at visitor experiences, institutional overviews, and targeted stakeholder roles or functions, e.g. exhibit planning or content management. * We found that observing activities and workflows in museums are difficult due to the project nature of museums, complexity, and duration. We relied on a few additional techniques to observation and interviews, namely go-alongs (targeted observation of activities), video walkthroughs (videotaped talk-aloud sessions aimed at particular work activities or situated discussion and demonstrations of stakeholder perceptions of museum functions like an exhibit, for example), and documents collection and analysis. These forms of data collection allowed us to "triangulate" and reconstruct workflows and activities. * We also were committed to "reciprocity", meaning that data collected and analyzed was presented back to informants and stakeholders for correction and input. This also set us up very well for later participatory design activities. If it is helpful I can circulate or post a copy of an in-depth internal report on requirements gathering we completed in our last museum project, Kurio <http://kurio.iat.sfu.ca/>. It covers our methods, data, and analysis. We also found information ecologies, based on activity theory to be a helpful framework for designing the protocol and interview questions and later analysis. This is particularly so with inquiries where organizational and technology issues intersect. This approach helped us to acquire high level or ecological understandings of the site but also specifically with design implications. If you are interested see our M&W 2005 paper: http://www.archimuse.com/mw2005/papers/wakkary/wakkary.html and for design implications in using an ecological approach see a 2006 DIS paper: http://portal.acm.org/citation.cfm?id=1142405.1142448 If you have trouble accessing any of these just let me know. best, Ron ----- "Clayton H Lewis" <[email protected]> wrote: > excellent material! > > > can we work something in that asks about visitors with disabilities, > eg > > > are there aspects of your exhibit development process that address the > interests of visitors with disabilities? > > > are there things that you'd like to do to address the interests of > visitors with disabilities? > > > > > On Apr 20, 2009, at 10:19 PM, James William Yoon wrote: > > > Hullo, > > I've put up a working draft of our exhibition designer interview and > contextual inquiry guide on the wiki (along with Word, Pages, and PDF > versions under the attachments). For the time being, it's one of the > child pages off of the main Engage page. The direct link is: > > http://wiki.fluidproject.org/pages/viewpage.action?pageId=6818521 > > Feel free to comment and edit where things are missing or unfitting. > > James > > _______________________________________________________ > fluid-work mailing list - [email protected] > To unsubscribe, change settings or access archives, > see http://fluidproject.org/mailman/listinfo/fluid-work > > > Clayton Lewis > Professor of Computer Science > Scientist in Residence, Coleman Institute for Cognitive Disabilities > University of Colorado > http://www.cs.colorado.edu/~clayton > > > > > _______________________________________________________ > fluid-work mailing list - [email protected] > To unsubscribe, change settings or access archives, > see http://fluidproject.org/mailman/listinfo/fluid-work _______________________________________________________ fluid-work mailing list - [email protected] To unsubscribe, change settings or access archives, see http://fluidproject.org/mailman/listinfo/fluid-work
