very useful references!
newbie question: would you say that the combined Radio Frequency
Identification (RFID) and optical position tracking system you used
for ec(h)o is a kind of thing we should be assuming can be available
as standard kit (robustness, cost, etc)?
On Apr 25, 2009, at 8:55 PM, Ron Wakkary wrote:
Hi,
Agreed! We've used variations of CI mixed with ethnography in the
past. Two instances involved museums. There were a few things that
we found to be very important that are not explicit in the draft
but I'm sure you've considered. It also goes without saying that
each inquiry became tailored to each institution to some degree so
a generic protocol is only a starting point.
* Repeat visits are a must or at minimum field visits were
scheduled over several consecutive days, e.g. a week. This allowed
for refining the protocol, targeting the inquiries, reflection, and
follow-up.
* We relied equally on participant observation (which requires
putting the time in) as well as interviews. We targeted our
observation work at visitor experiences, institutional overviews,
and targeted stakeholder roles or functions, e.g. exhibit planning
or content management.
* We found that observing activities and workflows in museums are
difficult due to the project nature of museums, complexity, and
duration. We relied on a few additional techniques to observation
and interviews, namely go-alongs (targeted observation of
activities), video walkthroughs (videotaped talk-aloud sessions
aimed at particular work activities or situated discussion and
demonstrations of stakeholder perceptions of museum functions like
an exhibit, for example), and documents collection and analysis.
These forms of data collection allowed us to "triangulate" and
reconstruct workflows and activities.
* We also were committed to "reciprocity", meaning that data
collected and analyzed was presented back to informants and
stakeholders for correction and input. This also set us up very
well for later participatory design activities.
If it is helpful I can circulate or post a copy of an in-depth
internal report on requirements gathering we completed in our last
museum project, Kurio <http://kurio.iat.sfu.ca/>. It covers our
methods, data, and analysis.
We also found information ecologies, based on activity theory to be
a helpful framework for designing the protocol and interview
questions and later analysis. This is particularly so with
inquiries where organizational and technology issues intersect.
This approach helped us to acquire high level or ecological
understandings of the site but also specifically with design
implications. If you are interested see our M&W 2005 paper:
http://www.archimuse.com/mw2005/papers/wakkary/wakkary.html
and for design implications in using an ecological approach see a
2006 DIS paper:
http://portal.acm.org/citation.cfm?id=1142405.1142448
If you have trouble accessing any of these just let me know.
best,
Ron
----- "Clayton H Lewis" <[email protected]> wrote:
excellent material!
can we work something in that asks about visitors with disabilities,
eg
are there aspects of your exhibit development process that address
the
interests of visitors with disabilities?
are there things that you'd like to do to address the interests of
visitors with disabilities?
On Apr 20, 2009, at 10:19 PM, James William Yoon wrote:
Hullo,
I've put up a working draft of our exhibition designer interview and
contextual inquiry guide on the wiki (along with Word, Pages, and PDF
versions under the attachments). For the time being, it's one of the
child pages off of the main Engage page. The direct link is:
http://wiki.fluidproject.org/pages/viewpage.action?pageId=6818521
Feel free to comment and edit where things are missing or unfitting.
James
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Clayton Lewis
Professor of Computer Science
Scientist in Residence, Coleman Institute for Cognitive Disabilities
University of Colorado
http://www.cs.colorado.edu/~clayton
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_______________________________________________________
fluid-work mailing list - [email protected]
To unsubscribe, change settings or access archives,
see http://fluidproject.org/mailman/listinfo/fluid-work
Clayton Lewis
Professor of Computer Science
Scientist in Residence, Coleman Institute for Cognitive Disabilities
University of Colorado
http://www.cs.colorado.edu/~clayton
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