I have a need to send more than one attachment in an email created
using the email script step in FMP 10. The step allows you to specify
more than one file, but this just seems to provide multiple search
paths and the first file found is the one attached. I have not
figured out a way to tell it to include more than the first valid file
it comes across.
Here is the need, in case someone has a good work around.
I use FMP 10 to create Return Material Authorization tracking numbers
along with a record of all touches along the RMA process. The first
step is to generate a 1 page document from the data entered in the
initial call from a customer that includes a shipping label at the top
and return instructions and a place to fill in payment information for
a repair at the bottom. For international customer, there is an
additional document required to deal with Customs and for a few
products there is a special handling document we send. For 99% of our
customers, these documents are sent as email attachments. The request
from the database users is to have these documents automatically
attached to the email as needed. I started out by adding a couple of
check boxes that the person taking the RMA call can mark off if these
additional documents are required. I thought it would be a simple
matter to just create several email script steps with an if-then
structure to decide which to use based on the check boxes. This won't
work until I can figure out how to specify more than one attachment
during the script step.
The only alternative I have come up with is to create 4 different
layouts
1. RMA Only
2. RMA and Special Handling
3. RMA and International
4. RMA and International and Special Handling
and branch to those to create the attachment. For the international
form, this would be a bit trick as the customs form is a bit complex.
Any other ideas?
-Landy
