Okay, so reset the password on that account and then log on as that account. The profile should be intact.
Laura > -----Original Message----- > From: Michael Mooney [mailto:[EMAIL PROTECTED] > Sent: Saturday, August 05, 2006 10:26 PM > To: Laura A. Robinson; [email protected] > Subject: RE: Help needed > > No. That's the password that they changed and cannot remember. > > > > > [Original Message] > > From: Laura A. Robinson <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]>; <[email protected]> > > Date: 8/5/2006 10:20:28 PM > > Subject: RE: Help needed > > > > Has your friend reset the password on the *original* administrator > > account and logged on as that account? > > > > Laura > > > > > -----Original Message----- > > > From: Michael Mooney [mailto:[EMAIL PROTECTED] > > > Sent: Saturday, August 05, 2006 8:56 PM > > > To: [email protected] > > > Subject: Help needed > > > Importance: High > > > > > > Hi All. > > > Hope that someone can save me some time and reduce some stress. > > > > > > A friend of mine changed their Administrator password and then > > > forgot what it was. > > > They called Dell for an assist and Dell suggested they create > > > another user account with admin privileges. > > > That worked fine and they were able to get into the system. > > > HOWEVER, when they tried accessing Outlook, all the > email was gone > > > as well as the address book. > > > They've checked the directories and done searches (.pab and > > > .pst) and all without success. > > > > > > Any assistance would be most deeply appreciated. > > > > > > > > > > > > > > > -------------------------------------------------------------- > > > ------------- > > > -------------------------------------------------------------- > > > ------------- > > > > > > > > > > -------------------------------------------------------------- > ------------- > > > -------------------------------------------------------------- > ------------- > > > > --------------------------------------------------------------------------- ---------------------------------------------------------------------------
