Yes, but if the new account they created is truly a member of the Administrators group, they can bring up the Computer Management console, go to Local Users and Groups, find the original Administrator account under Users, and reset its password to a new, known value.
If for some reason your friend can't do that, then my advice is to download a copy of the Nordahl boot CD-ROM image. I've used this disk to reset the Administrator password to blank and recover access to several different machines (including a wedged domain controller). I won't get into the mechanics of trying to recover data from an Outlook profile as a different user, since a) it can get somewhat messy depending on the configuration (going vs. Exchange or local folders? Cached mode Exchange?) and b) it doesn't solve the larger issue of regaining control of the Admin account. At Saturday, August 05, 2006 7:26 PM:, Michael Mooney wrote: > No. That's the password that they changed and cannot remember. > > > >> [Original Message] >> From: Laura A. Robinson <[EMAIL PROTECTED]> >> To: <[EMAIL PROTECTED]>; <[email protected]> >> Date: 8/5/2006 10:20:28 PM >> Subject: RE: Help needed >> >> Has your friend reset the password on the *original* administrator >> account and logged on as that account? >> >> Laura >> >>> -----Original Message----- >>> From: Michael Mooney [mailto:[EMAIL PROTECTED] >>> Sent: Saturday, August 05, 2006 8:56 PM >>> To: [email protected] >>> Subject: Help needed >>> Importance: High >>> >>> Hi All. >>> Hope that someone can save me some time and reduce some stress. >>> >>> A friend of mine changed their Administrator password and then >>> forgot what it was. They called Dell for an assist and Dell >>> suggested they create another user account with admin privileges. >>> That worked fine and they were able to get into the system. >>> HOWEVER, when they tried accessing Outlook, all the email was gone >>> as well as the address book. They've checked the directories and >>> done searches (.pab and .pst) and all without success. >>> >>> Any assistance would be most deeply appreciated. >>> >>> >>> >>> >>> -------------------------------------------------------------- >>> ------------- >>> -------------------------------------------------------------- >>> ------------- >>> >> >> >> > ------------------------------------------------------------------------ --- >> > ------------------------------------------------------------------------ --- >> > > > > ------------------------------------------------------------------------ --- > ------------------------------------------------------------------------ --- -- Devin L. Ganger Email: [EMAIL PROTECTED] 3Sharp LLC Phone: 425.882.1032 x 109 15311 NE 90th Street Cell: 425.239.2575 Redmond, WA 98052 Fax: 425.702.8455 (e)Mail Insecurity: http://blogs.3sharp.com/blog/deving/ --------------------------------------------------------------------------- ---------------------------------------------------------------------------
