The obvious candidate is that facts aren't being uploaded, but you say
that's not the case (maybe double-check with something that changes
frequently like uptime?)

The next step would be to get some logs from the Foreman production.log
during a puppet agent run - ideally with logging set to debug and the
various loggers turned on (see Logging under https://theforeman.org/man
uals/1.15/#3.5.2ConfigurationOptions). Put that in a pastebin and lets
have a look at it :)

Greg

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