The obvious candidate is that facts aren't being uploaded, but you say that's not the case (maybe double-check with something that changes frequently like uptime?)
The next step would be to get some logs from the Foreman production.log during a puppet agent run - ideally with logging set to debug and the various loggers turned on (see Logging under https://theforeman.org/man uals/1.15/#3.5.2ConfigurationOptions). Put that in a pastebin and lets have a look at it :) Greg -- You received this message because you are subscribed to the Google Groups "Foreman users" group. To unsubscribe from this group and stop receiving emails from it, send an email to foreman-users+unsubscr...@googlegroups.com. To post to this group, send email to foreman-users@googlegroups.com. Visit this group at https://groups.google.com/group/foreman-users. For more options, visit https://groups.google.com/d/optout.