On Thu, Feb 13, 2014 at 1:13 PM, Mark Janssen <mpc.jans...@gmail.com> wrote:
> I have used the ticket hooks and they do work. However they will not allow > automatic updates to be sent to whoever logged the ticket. > As a result I have moved the bug tracker to redmine. > My impression, from reading comments on this email list, is that the hook sends the ticket UUID in an HTTP request, then the recipient fetches the details and forwards some of the details by whatever means. Assuming that the recipient of the ticket-hook notification is allowed access to the private_contact field, it could forward the notification to the ticket originator. Likewise, access to any assigned-to and/or subscribers fields would also be needed.
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