On 13 Feb 2014 19:44, "Ron Wilson" <ronw.m...@gmail.com> wrote:
>
> On Thu, Feb 13, 2014 at 1:13 PM, Mark Janssen <mpc.jans...@gmail.com>
wrote:
>>
>> I have used the ticket hooks and they do work. However they will not
allow automatic updates to be sent to whoever logged the ticket.
>> As a result I have moved the bug tracker to redmine.
>
> My impression, from reading comments on this email list, is that the hook
sends the ticket UUID in an HTTP request, then the recipient fetches the
details and forwards some of the details by whatever means.
>
> Assuming that the recipient of the ticket-hook notification is allowed
access to the private_contact field, it could forward the notification to
the ticket originator. Likewise, access to any assigned-to and/or
subscribers fields would also be needed.
>
>
>

True with effort all of this could be retrieved from the underlying sqlite
db. The reason I didn't do that is that you need opt out and email
verification to prevent sending spam. I could add your email on every
ticket and you would not be able to stop the notifications without admin
interaction. Eventually you are really just rebuilding something like
redmine. I really wanted to make it work, but in the end it just lacks too
many features at the moment.
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