True enough. :)
At 11:23 AM 10/19/2007, Rene Stephenson wrote:
The market is also driven by price, availability, and value
(=quality for the price), but pervasive marketing and cut-throat
competition can trump.
Rene
John Hedtke <[EMAIL PROTECTED]> wrote:
You're making an assumption that the market is driven by quality. It
is not, though that's certainly a factor. The market is driven even
more by good marketing.
At 10:58 AM 10/19/2007, Technical Writer wrote:
>And yet people still buy it. If they did not, issues of quality
>would be irrelevant; only the "quality" items would be purchased,
>the "crap" would languish on the dealer shelves, and we would be
>working rather than having this
>discussion.http://www.tekwrytrs.com/Specializing in the Design,
>Development, and Production of:Technical Documentation - Online
>Content - Enterprise Websites
>
>
>Subject: RE: radical revamping of techpubsDate: Fri, 19 Oct 2007
>10:55:33 -0700From: [EMAIL PROTECTED]: [EMAIL PROTECTED];
>framers@lists.frameusers.com
>
>
>
>I have seen enough bug reports in my time to know that quality is
>not subjective. If the software generates a mile-long list of bugs
>reported by customers and QA people, the software application is crap.
>
>
>Thank you,
>
>
>Gillian Flato
>Technical Writer (Software)
>nanometrics
>1550 Buckeye Dr.
>Milpitas, CA. 95035
>(408.545.6316
>7 408.232.5911
>* [EMAIL PROTECTED]
>
>
>
>
>From: Technical Writer [mailto:[EMAIL PROTECTED] Sent: Friday,
>October 19, 2007 10:52 AMTo: Flato, Gillian;
>[EMAIL PROTECTED]: RE: radical revamping of techpubs
>The same could be said of pacemakers, missile control systems, and a
>host of others. That does not change the fact that in most software
>applications, perceptions of quality are highly subjective.
>
>
>Subject: RE: radical revamping of techpubsDate: Fri, 19 Oct 2007
>10:09:42 -0700From: [EMAIL PROTECTED]: [EMAIL PROTECTED];
>framers@lists.frameusers.com
>
>
> >>Quality is primarily a subjective opinion;
> >>Similarly, whether a product is crap or not is again an opinion,
> not an objective evaluation that can applied in all cases.
>
>When you work in the semi-conductor industry making high-tech
>instruments that are used in fabs (chip fabrication plants), quality
>is not subjective. If the tool stops running after a few thousand
>cycles or a part on the tool fails after only a few months of
>running, then it's objective. A part broke, the Tool shutdown,
>quality is crap, that's not subjective.
>
>TechWriters in my field document the software that runs on these
>types of tools. If you go to a fab, you'll see the type of tools I
>am taking about.
>
>BTW, why don't you identify who you are? You act so sanctimonious
>yet you hide behind a moniker. Have some cohones and tell us who you are.
>
>
>Thank you,
>
>
>Gillian Flato
>Technical Writer (Software)
>nanometrics
>1550 Buckeye Dr.
>Milpitas, CA. 95035
>(408.545.6316
>7 408.232.5911
>* [EMAIL PROTECTED]
>
>
>
>
>From: Technical Writer [mailto:[EMAIL PROTECTED] Sent: Friday,
>October 19, 2007 9:37 AMTo: Flato, Gillian;
>[EMAIL PROTECTED]: RE: radical revamping of techpubs
> And I know of a CEO who used to either get there first, or let the
> wannabes struggle over the crumbs. Name of Bill Gates. Quality is
> primarily a subjective opinion; witness the 90+% of the population
> of the planet using Windows, despite the occasional Blue Screen of
> Death, or necessary re-booting orre-installing required. Similarly,
> whether a product is crap or not is again an opinion, not an
> objective evaluation that can applied in all cases. The Debian
> flavor of Linux is considered "the best" by some, and "the worst"
> by some. The opinions are subjective. Everyone TW wants to believe
> that he or she is producing quality documentation that creates a
> warm fuzzy in the user, and makes customers-for-life of the company
> that produces whatever is being documented. I simply suggest a
> reality check may be more useful. If the TW is documenting
> software, perhaps he or she should change fields to one with a
> slower pace of life (and writing). The option is to accept the
> realities of the marketplace, and how those influence and constrain
> the production of technical documentation. In a world in which
> dynamic onlne help files are rapidly replacing hard copy documents,
> it seems more useful to focus on developing a skill set that
> enables high-volume production of acceptable quality content,
> rather than obsessing over trivial (to most users) details of
> grammar, construction, or voice. In that direction may lie the
> future of TW--get it written, get it online, and concentrate on the
> Pareto principle of satisfying the needs of the majority of users
> rather than obsessing over the subjective opinions of the
> minority. < From: [EMAIL PROTECTED]> To:
> [EMAIL PROTECTED]; framers@lists.frameusers.com> > ...or similar
> biggies realize that time-to-market is everything, > >
> Time-to-market is not everything if you sacrifice quality. If
> you're first on the market but your product is crap, the fact that
> you were first on the market is irrelevant. > > I know a CEO who
> got fired because all he cared about is being first on the market
> but his products were crap and failed often. Other company's that
> were slower to market but turned out quality products, stole
> marketshare from that company. The company almost went under until
> the board of Directors wisely fired him and put a new CEO at the
> helm.> > > -Gillian> >
>
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>
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>_________________________________________________________________
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Yours truly,
John Hedtke
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