Lin - When you make your argument, specify your deliverables. That includes printable PDFs, with TOC, Indexes, and an attractive, readable format that pleases the customer and shows off the company to its best advantage.
If RH cannot produce the required deliverables, then it is not the right tool for the job. You can try and FORCE it to work, but that wastes your time and the company's money, and all you end up with is an inferior product with which nobody is happy. My coworker has had to take RH files and create printable output, and she said that it requires exporting the files out, opening them in Word, performing a bunch of manual formatting, and then printing. Oh, and let's not forget -- if you find something that needs to be changed, you have to go back to the RH source files, make the change, export the content out again, open in Word, and reformat again. Let's hope the docs are perfect the first time. (Hah! Like that ever happens!) Otherwise, the costs saved by keeping RH will soon be vastly overshadowed by the extra work and pay required to create printable/readable PDF content. I would also use the published description of what the products are for as part of your argument. (These taken directly from the Adobe web site.) Adobe(r) RoboHelp(r) 6 is a complete, flexible, and user-friendly system for building, managing, and publishing engaging content for help systems and standalone knowledge bases. New Adobe(r) FrameMaker(r) 7.2 software delivers an enterprise-class authoring and publishing solution that combines the simplicity of word processing with the power of XML. Enjoy WYSIWYG authoring in either a familiar word processing, style-tagging mode or a fully structured environment optimized for the editing and production of valid XML. Take advantage of long-document support that includes book management features, sophisticated templates, and rich formatting options. Experience built-in support for high-quality printing, the latest Adobe PDF standards, and integration of Scalable Vector Graphics (SVG). And use the included WebWorks(r) Publisher Standard Edition 8.0 software from Quadralay to automatically create HTML versions of your documents and books. -Carla - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email.