Hi, Rebecca: The most serious problem with becoming becoming known among your colleagues for your FrameMaker expertise, it makes you a key resource whose own productivity is reduced every time you are interrupted to provide support to a co-worker.
Even if you only support one other worker, support reduces your productivity; it obviously becomes worse with larger numbers of workers to support. If your work situation permits it (some don't permit subscribing to resources like frameusers.com, and Adobe's user-to-user FrameMaker forums) it could be more effective to invest in training those who might need support, to subscribe, read, search, post, and receive responses on these resource lists. In other words, "teach them to fish, instead of catching the fish for them." It would be expensive for each user have a support contract. If one or several users have support contracts with the expectation that they'd channel the support requests, then the original problem is only distributed among them - the skilled users reduce their productivity when supporting others. Do the math first, build a model, then evaluate. HTH ________________ Regards, Peter Gold KnowHow ProServices Rebecca.L.Frasure at aphis.usda.gov wrote: > Our IT dept has suggested we get an Adobe support package for problems > with Framemaker. I personally always use this group instead and will > continue to do so. Will a support package help the rest of them with their > problems? And I don't know what kind of problems. We had a problem with > dropped fonts for awhile, but I found the Dov Isaacs email about PDF > settings and fixed mine, at least. >